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Accessibility Statement

Commitment

Ubigi is committed to making its websites, intranet, extranet, and digital services accessible, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

To this end, we are implementing the following strategy and actions:

Multi-year plan and action program:
This plan covers a period of two years (2025–2026) and details the actions planned to improve the website’s accessibility.

  • 2025: Redesign of the main website pages. Update of images with alternative texts (alt tags) and improvement of keyboard navigation.
  • 2026: Optimization of HTML structures, progressive integration of ARIA tags, enhancement of semantic markup, and internal training.

This accessibility statement applies to the website https://cellulardata.ubigi.com/.

 

Compliance status

The website https://cellulardata.ubigi.com/ is currently not compliant with RGAA 4.1.
A self-assessment has not yet been completed as a full graphic and technical redesign of the site is in progress.
An accessibility audit will be carried out after the launch of the new version, scheduled for 2025.

 

Test results

No full audit has been performed yet. A complete evaluation is planned for 2025 after the redesign.
An internal self-assessment is underway to identify the first areas for improvement.

 

Non-accessible content

Non-compliance:

  • Missing or incomplete alternative texts on some images
  • Insufficient contrast between text and background in some areas
  • Navigation issues for keyboard-only users
  • Missing or incorrect ARIA tags on certain pages

Disproportionate burden exemptions: None
Content not subject to the accessibility requirement: None

 

Preparation of this accessibility statement

This statement was prepared on June 27, 2025. It was last updated on July 21, 2025.

 

Technologies used to build the website

  • HTML5 / CSS3
  • JavaScript
  • WordPress, etc.

 

Testing environment

Accessibility verification has not yet been performed with assistive technologies or specialized tools.
A full audit will be conducted after the redesign.

 

Tools used during the evaluation

An internal self-assessment is in progress.
Accessibility analysis tools (WAVE, aXe, etc.) will be specified in the upcoming audit report.

 

Pages tested for compliance

No specific page has yet been fully tested for accessibility compliance.
This information will be updated after the 2025 audit.

 

Feedback and contact

If you encounter any difficulty accessing a content or service, you can contact us to obtain an accessible alternative:

cellulardata.en@ubigi.com

 

Appeal procedures

This procedure should be used in the following case:

You have reported an accessibility issue preventing access to content, and you have not received a satisfactory response.

  • Write to the French Defender of Rights: online form
  • Contact the local representative of the Defender of Rights: see the map
  • Send a letter (no postage required) to:
    Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

 

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Good connection
Good connection. Good service.
MOHOSHIN HABIB, 18 Apr 2026
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Thank you for making a great service!
I have tried to get several different international eSIM apps to work but none of them is as easy to use as Ubigi. Thank you for making a great service!
Robert, 18 Apr 2026
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So easy to set up and use
So easy to set up and use Connection great
customer, 17 Apr 2026
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Best customer service, best esim
The customer service responds what i feel is instantly. I accidently added the esim to the wrong phone and they helped me in less than a minute when I sent them an email. Purchasing the esim was easy through the app and they had pictures along the way so you can't go wrong. The esim service activated as soon as I landed in Japan and worked flawlessly in every area I visited. Easily the best choice for me and which one i would use when I travel abroad again.
Shawn, 17 Apr 2026
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Nice
Nice nice nice
Ixcostumer, 17 Apr 2026
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Easy to use app
Easy to use app. No issues with connecting to wifi. Reasonable pricing! Would definitely recommend and use again and again!
customer, 17 Apr 2026
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Fast and reliable…
As usual Ubigi internet was really fast and reliable. Every year leaving Europe for Japan and automatically getting Ubigi SIM as saver. Cheap, fast, easy to install, with Apple Pay payments.
JakubK, 17 Apr 2026
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Everything
Everything
customer, 17 Apr 2026
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I like the service
I like the service
Rose Huynh, 17 Apr 2026
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Flawless in Germany and Japan
Flawless in Germany and Japan. 5G with excellent speeds. It was somewhat slow in China but that is due to China’s government network restrictions.
customer, 17 Apr 2026
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Ubigi is super responsive and fast
Ubigi is super responsive and fast, a lot faster than my Roger’s data plan. This made travelling so much more convenient and stress free.
customer, 17 Apr 2026
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Internet was consistently reliable.
Internet was consistently reliable.
customer, 17 Apr 2026
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It was so easy to install and manage
It was so easy to install and manage. I had a great coverage everywhere I went during my trip. I wish I had this all my recent trips abroad! No way I’ll go back to a pocket WiFi.
MW, 17 Apr 2026
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Easy to setup
Easy to setup, it connects at arrival but signal was lost sometime
Long, 17 Apr 2026
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All worked perfectly
All worked perfectly
customer, 17 Apr 2026

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