Skip to content
Business
Choose your language
English Español Français العربية 日本語

You have a specific question or need assistance?

Please fill in the below form to get in touch with us.

Items marked with an * are mandatory











Select File

I accept the Privacy Policy of this site as described below

Your personal data is collected by Transatel to optimize the efficient functioning of the Service and also to comply with relevant laws and regulations about user identification.
You can always access your personal data and request rectification by contacting our Customer Service.

It will be erased at the term of your contract, or within one year from the term of the contract in case of an identification obligation.
Learn more.

Your email address is used by Transatel for marketing and commercial purposes about the Ubigi brand. To know our personal data and confidentiality policy, and to know more about your rights, click here.

Trustpilot
Thank you

Your message has been sent.
We’ll get back to you shortly.

Thank you

We have taken into account your subscription to the newsletter

Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

To check if your device is eSIM compatible, follow these steps:​

Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

  • Go to Settings.
  • Select General.
  • Choose About/Information.
  • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)