To be able to create an account, you need to be connected using cellular connectivity. Please turn off Wi-Fi, connect in cellular and refresh the page.
Once your account is created, you can log into your account from any device and any connection
To be able to use Ubigi, please make sure that:
For some devices, you might need to manually add the APN to be able to connect.
We advise you not to delete the profile unless you really will not need it anymore!
The QR code you have received can only be used once, you cannot scan it again if you have deleted Ubigi from your device!
If you already have an account with us, contact our Customer Service to arrange a SWAP.
If you do not have yet an account, you can use our form to receive a new profile.
To be able to install Ubigi on your device’s eSIM:
If you are getting an error message while trying to set up your device as a hotspot, you might need to manually set up the APN.
(on iOS, the message will say “To enable personal hotspot on this account, contact Carrier”)
Don’t worry, it only takes a few seconds! Just scroll down to the question “How to manually set up the APN” below to find the detailed steps.
Ubigi is a cellular connectivity service for mobile devices.
In Windows 10, Ubigi is integrated to the OS to offer you prepaid data plans directly from the native Mobile Plans App.
On iOS or Android, you’ll just have to download our Ubigi app to manage your account and top up whenever you need.
Our SIM only provides data, you will not receive a phone number.
You can still make calls using a VOIP program such as Skype.
Our Ubigi SIM cards for mobile devices are compatible with all devices with a cellular modem.
Click here to learn about the devices sold with our SIM
If you do not have a Windows 10 device, or an eSIM-equipped device, why don’t you check our data sim offer, Transatel DataSIM?
It works with all types of devices equipped with a SIM slot.
Yes, once you have made the first data connection from your SIM card, you have 15 days to return all the personal information we have requested from you, otherwise we are required by law to suspend your line.
Yes, you will need to create an Ubigi account to be able to purchase data plans.
Click here to see how to.
Just connect to the Ubigi Selfcare, or use the Ubigi app, and go to “Top up”.
A recurring Data Plan is an internet pack with a data envelope that is renewed automatically at specific intervals, for example with ‘2GB per month for 6 months’, you will receive a new 2GB allowance each month for 6 consecutive months
The recurring Data Plan is paid in full at the date of the initial purchase for the total duration, you will not be charged the following months.
If you have not finished your allowance, there is no rollover, you will not be able to use it during the next period.
To make sure that the payment process is entirely secure, once you have entered your card number, expiration date and cryptogram, you will be redirected to your bank’s page.
Your bank will ask for information that only you know (e.g.: password, PIN code, etc…), depending on your bank. Once you have answered the relevant questions, you will be immediately redirected to the website.
This ensures that nobody but you can use your card to make a payment on our website.
If you are using the Mobile Plans App’s Store, you will only be able to see the plans available at your current location.
If you log into your MyUbigi Account, you will be able to see all our worldwide plans, and purchase them whenever you need.
No, using the Ubigi apps or the Windows 10 Mobile Plans App to purchase data plans can be done even when you do not have any data left in your plan.
After a purchase, you will receive a payment ticket from.
Click here to contact our customer service and request your invoice.
Prices vary depending on the location.
Click here to see all our plans.
We sell plans in US Dollars, Euro and British Pounds, and accept various credit cards as well as Paypal.
The currency is set according to the country of residence you declared while creating your Ubigi account.
Unfortunately, data plans cannot be refunded.
Depending on your device, the name of a local operator, or the numbers “901 37” might appear.
Some devices may also display the name of our old brand, “Cellular Data”, or of our company, Transatel.
As long as you are sure you are using our SIM, there is no problem!
If the balance of your data plan is not showing in the network menu, it might be because:
– You are in a location or country not covered by the data plan
– Your allowance has expired or been used up
– You are in an area with weak signal. Displaying the balance requires connectivity.
Sometimes Windows 10 will only display “no services are available right now”. Just connect to your Ubigiaccount using a browser, and you’ll be able to see your balance
If this is your first connection, it might take a few minutes for the SIM to connect.
Make sure that your location is covered by our services here.
If nothing happens try the following troubleshooting:
You need to be connected to the Cellular Network to see the link.
If this is your first connection, it may take a few minutes for the SIM to be identified.
If the link still does not appear, you can access the Ubigi Selfcare from your browser, at the following address: ubigi.me
Normally you should be able to connect without filling in the APN(Access Point Name), but in some cases you might have to enter it manually.
Here are the steps depending on your OS:
To do so, go to Settings, > Networks & Internet, and select Mobile (or Cellular in some Windows versions).
Click on “Advanced Options”,
then select “Add an APN”
In the APN field, just type “mbb”
In the APN type drop down list, select “Internet and Attach APN”
Click on Save
Switch to Airplane mode for a few seconds in the network bar, then activate cellular again:
Depending on your device, the APN settings is in one of the following locations:
– Settings > Cellular > Cellular Data Options > Cellular Network
– Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Then, just type “mbb” in the 3 APN fields: Mobile Data, LTE and Hotspot
Try to deactivate and reactivate Cellular, and also restarting the device.
If this didn’t help, please contact our Customer Service.
An ICCID is the reference used to identity your SIM.
To find your SIM card’s ICCID, go to “Settings”,
Then “Networks & Internet”:
Select “Cellular” in the left menu, then
click on “advanced options”:
The ICCID will appear at the bottom (SIM ICCID):
For iPhone XS and iPhone XS Max, go to Settings > General, and scroll all the way down to the “ICCID” field. (Only active SIMs’ ICCID are displayed).
If you cannot flash the QR code, iOS offers the possibility to enter the code manually.
You have received an email from us containing an activation code, in the following format:
To use this code in iOS, when the iPhone asks your to “Scan QR code”, click on the link “Enter Activation Code” at the bottom of the screen.
You will have to split the code in 2 fields, “SM-DP+ address” and “Activation Code”:
Here’s an example:
Little recommandation: iOS will not let you go back and forth between the mail and the eSIM settings, so we advise you to copy the activation code, and to type the SM-DP+ address manually 🙂
If your device is equipped with more than one SIM or eSIM, you must select the SIM containing Cellular Data’s profile to be able to connect.
All our ICCIDs start with the following numbers: 8988247
In Windows 10:
To proceed, go to “Settings” then “Networks & Internet”, and select “Cellular” in the left menu.
In the drop down list, select the right SIM. For Microsoft Surface Pro 5 LTE users, the eSIM with Cellular Data is SIM 2.
For iPhone XS and iPhone XS Max, click here for all details on how to use the eSIM.
QR codes can only be used once, do not delete it or reset your eSIM unless you really need to!
If you had not created an account yet, you can use our eSIM form and get a new QR code.
If you had already created an account and have an ongoing data plan, contact our Customer Service so we can proceed to a SWAP and provide you with a new QR code.