Skip to content
← Back to questions
For which countries is the IP location feature available?

The IP location feature is currently available to users in the following countries: France, Belgium, Japan, Australia, Canada, the United States, Germany, Switzerland, Singapore, and the United Kingdom. We are actively working to expand availability to more regions, so if your country isn’t listed yet, stay tuned for updates. This rollout ensures that users worldwide will soon be able to take advantage of the feature while maintaining reliable connectivity and optimal performance.

Looking for something specific?

Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

What is a one-off and a recurring Ubigi data plans?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 32582 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Everything ok.
Everything ok.
Susi Yasmin Fischer, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked perfectly in Costa Rica
Worked perfectly in Costa Rica. Best price.
KIM PAGLIALUNGA, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It works
It works. The extra 2 letters required by this review actually ruined my review.
customer, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked perfectly
Easy to use, no issues and a good price.
Brendan, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great coverage and high speed downloads!
Great coverage and high speed downloads!
customer, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy set up
Easy set up, affordable, no issues.
customer, 11 Mar 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Works well for basic needs in Japan
Worked well in Tokyo, Kyoto, and Osaka minus the random areas without signal. Not the fastest but still good. Hotspot did not work once though.
customer, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
cheap simple good: the holy trinity
competitive pricing, easy to setup, good service in Japan. Thanks!
Walker Sutton, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi was easy all round
Ubigi was easy to set up. I did it at the airport. It worked without fail in Bali. 10gb lasted the whole holiday. I will use Ubigi when I next travel. Way better and cheaper than getting a local SIM card.
Kathryn Page, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to buy
Easy to buy, easy to manage data plan and simple to navigate.
Rod Brown, 11 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was si easy to install the e-sim and…
It was so easy to install the e-sim and we used in London perfectly. Highly recommended
customerDiego, 10 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. Connection is excellent.
HANH TIEU, 10 Mar 2026
4 stars Verified
Verified review
This user has been identified as a buyer
A bit clunky in installing the eSIM
A bit clunky in installing the eSIM
Timothy, 10 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and convenient
Easy and convenient
Stephen L, 10 Mar 2026

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter