If you do not reach the account creation step, do not delete your Ubigi eSIM!
The installation of an eSIM from the application is only possible once with the same device.
Make sure your Wi-Fi is turned off and that you are using Ubigi connectivity (swipe down from the top right corner of your iPhone screen and check that 3G, 4G or LTE appears next to the Ubigi network).
If you need to activate your Ubigi connectivity (you can also find those instructions on the video below):
1 – Go to Settings > Mobile Data > in Data plans, choose Ubigi* (or “secondary” if you have not renamed the profile yet):
2 – Then press the button next to “Turn on this line” to activate the profile. Once it is activated, go back once and come back to the profile so that the sub-menus below it are displayed.
3 – In the section “Mobile Data Network” > mention mbb in the field “Access Point Name” for the first section named “Cellular Data” (leave all other fields empty)
4 – Go back and activate the “Data Roaming” option.
5 – Go back and in the Mobile data section, apply the data to your Ubigi eSIM profile (or “secondary” if you have not renamed the profile yet):
You can now use your Ubigi eSIM connection to create your account!
If you have done the above steps and you can’t see the account creation screen, switch to the airplane mode, and then restart your iPhone’s cellular connectivity to force the application to refresh.
In case the problem persists, contact our customer service who will be happy to help you.