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I do not get the “eSIM – Mobile Data in my device” button on my Android device to install my Ubigi profile. Why and what should I do?
If you do not get the “eSIM – Mobile Data in my device” button when you open the Ubigi application, this means either:
– that your Android device is not eSIM compatible (check the Android compatible devices list)
– or that you already installed a Ubigi eSIM on your Android device in the past,
– or that you interrupted the auto installation during your last attempt.
If you tried again the installation but still do not see the “eSIM – Mobile Data in my device” button on the Ubigi application, we invite you to ask for a new eSIM profile with a QR code on the link below:
https://cellulardata.ubigi.com/android/get-esim-profile/
You will then receive an email with instructions step by step to install a new eSIM profile on your device without using the Ubigi application.
If you have already created an Ubigi account or have a valid data plan on your account, please contact the Ubigi Customer Service and provide your device’s EID* number along with your request.
*You can find your EID number in the following location on your Android device:
1) Settings
2) About phone
3) Status information
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