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Why is my promo code invalid?

Note: Referral codes (Referrer code and Reward code starting with an R-) are not accepted when purchasing an eSIM profile on the website. However, they are accepted when you recharge your Ubigi account via the Ubigi app

If you get an error message when using a promo code when purchasing an eSIM profile on our website or when you top up your Ubigi account from the app:
When typing the code into the Promo Code field, make sure to:
– respect upper and lower case letters
– proofread carefully to avoid typing errors
– not to put any space(s) before or after the promo code

Also, each promo code may have a limited validity period, so make sure that the code is still valid (you will find this information on the email or information note received with that promo code)

If the situation persists even after meeting all these conditions, do not hesitate to contact our Customer Service for further assistance.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 34117 reviews on Trustpilot
5 stars Verified
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Great coverage
Easy setup. Had great coverage everywhere we went in Tokyo and Kyoto.
customer, 11 Apr 2026
5 stars Verified
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The company was perfect
The company was perfect! The internet signal was amazing and the principal benefit was the lower price than others. I really appreciate it
customer, 11 Apr 2026
5 stars Verified
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Easy to use
Easy to use, simple.
customer, 10 Apr 2026
5 stars Verified
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Very good eSim service in Istambul.
Very good eSim service in Istambul.
customer, 10 Apr 2026
5 stars Verified
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Very happy with it!
I was very happy with the whole experience from activating Ubigi at the airport, using it in the trains and the GPS coverage in remote areas. The price was totally reasonable. In 3 weeks (without doom scrolling!) I used just under 10 GB.
Marie, 10 Apr 2026
5 stars Verified
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Easy and Simple
After downloading the app on my phone, it was easy to purchase data plans for the countries I was visiting. Upon arrival in those countries, my esim automatically connected. Plans were affordable, and I had connectivity without needing to rely on WIFI.
Tracy D, 10 Apr 2026
5 stars Verified
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Expensive but worked perfect 👌
Expensive but worked perfect 👌
Vincent banks, 10 Apr 2026
5 stars Verified
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So easy to use
So easy to use, much cheaper than my phone service’s international plan.
GG, 10 Apr 2026
5 stars Verified
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Good price and easy to use
Good price, very easy to handle, automatically start when you enter the region, good overview about the volumen you still have.
customer, 10 Apr 2026
5 stars Verified
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all are good
all are good
PJOTRS SORSTKINS, 10 Apr 2026
5 stars Verified
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I travelled to Japan and found it very…
I travelled to Japan and found it very easy to set up and reliable throughout my stay.
JHB, 10 Apr 2026
5 stars Verified
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This user has been identified as a buyer
Good coverage and price
Good coverage and price
customer, 10 Apr 2026
5 stars Verified
Verified review
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Easy to set up and use
Easy to set up and use. Great service.
Beverly Raskin, 10 Apr 2026
5 stars Verified
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I love it
I love it. Work very well and I am very happy to use it.
Mariko Tatsumi Abdulian, 10 Apr 2026
5 stars Verified
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Ubigi was seamless while all my friends…
Ubigi was seamless while all my friends struggled with other options. Strongly recommend!
Fame, 10 Apr 2026

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