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FAQs

Find your answer about Ubigi's services and eSIM.

All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

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