Ubigi’s app and website are currently inaccessible from within the UAE. Here’s what this means for you:
– New eSIMs cannot be purchased or installed while you’re in the UAE.
– Existing eSIMs with active data will continue to function normally.
– Once outside the UAE, you can use all Ubigi services without restriction.
If you’re traveling to the UAE, we strongly recommend installing your eSIM before arrival. For help, contact through our Help Center or live chatbot. We’re actively working on a resolution and appreciate your understanding.
Yes, you can, if your eSIM is already installed. Our app and website are currently blocked in the UAE, so we recommend setting everything up before you arrive.
– If your eSIM is already installed and has data left, it will work as usual.
– If you’re planning a trip, activate your eSIM beforehand to stay connected.
– UAE residents can’t purchase or set up new eSIMs while in the country, but full access returns once you’re abroad.
Absolutely. That’s the best approach.
– Install and activate your eSIM before your flight.
– Confirm it’s working while you’re still connected to your local network.
– Keep an eye on your data—Ubigi will email you if you’re running low.
– Need more data? Top up before your current plan expires to avoid interruptions.
Not directly. Access is currently restricted in the UAE.
To avoid issues, install your eSIM and complete setup before traveling.
Helpful resources:
– [Android eSIM activation guide]
– [iOS eSIM activation guide]
Reach out our customer support anytime. Our support team will respond quickly to help you.
Our team is actively working to restore access. We’ll keep this page updated as soon as there’s progress. Thanks for bearing with us.
– Haven’t left yet? Install your eSIM now to ensure you’re covered when you land.
– Already in the UAE without an eSIM? No problem, contact our support team for manual installation help.
You’ll also find installation guides based on your device type in our help section.
How to install Ubigi eSIM on your iPhone?
How to install Ubigi eSIM on your Android phones or tablets?
Please reach out to our support team with your order details. We’ll review your case individually and work to find the best solution.
Yes, your eSIM remains active and usable. If you need help installing it, our team is ready to assist or you can refer to the guidance above.
Yes, as long as it’s installed beforehand. Once activated, your eSIM will function normally.
– Top up before your plan ends.
– Manage your usage through the Ubigi app (available when using your Ubigi data).
– Keep an eye out for low balance alerts via email.
Not at the moment. Our service isn’t available within UAE networks. Once you’re abroad, you’ll regain full access to browse and buy eSIMs.
Buy and install your Ubigi eSIM before traveling. This ensures instant connectivity upon landing. Pick your plan and activate it while you’re still at home.
You’ll also find installation guides based on your device type in our help section.
How to install Ubigi eSIM on your iPhone?
How to install Ubigi eSIM on your Android phones or tablets?