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我购买了 Ubigi eSIM 配置文件,但没有收到带有二维码的电子邮件。我该怎么办?

如果您没有收到带有二维码的电子邮件,我们建议您
– 检查您的垃圾邮件文件夹
– 确保您的付款已通过验证(您已收到付款确认电子邮件)
– 检查您输入的订单电子邮件地址是否正确
– 确保您使用的网络连接允许下载电子邮件(如 Wi-Fi 连接)

如需进一步帮助,请随时联系我们的客户支持部门。

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其他常见问题:

为什么我的促销代码无效?

我是否需要为每个国家安装一个 eSIM 配置文件?

如何准备使用 Ubigi 旅行?

如何购买 Ubigi eSIM 卡?

我如何知道预装数据计划的 eSIM 卡付款已通过验证?

安装我的 Ubigi eSIM 配置文件需要连接 Wi-Fi 或蜂窝网络吗?

如果我没有扫描收到的二维码,我的 Ubigi 预载数据计划的有效期有多长?

收到带有二维码的电子邮件后,如何在我的设备上安装 Ubigi eSIM 配置文件?

我订购的 Ubigi eSIM 配置文件中包含的数据计划的有效期从何时开始?

我买了一个 Ubigi eSIM 配置文件,但我的手机被 simlock 了,无法安装 eSIM 配置文件。我该怎么办?

我可以使用推荐优惠代码在 Ubigi 网站上购买 eSIM 卡吗?

从网站购买 Ubigi eSIM 卡时,有哪些付款方式?

购买带预载数据计划的 Ubigi eSIM 卡时,可以使用哪些货币?

如何获得 Ubigi eSIM 配置文件订单的发票?

我可以使用促销代码在网站上购买 Ubigi eSIM 个人档案吗?

我的 Ubigi 账户同时有多个数据计划。它们将按照什么顺序被扣除?

在 Ubigi 网站上购买预载数据计划的 Ubigi eSIM 配置文件后,我该怎么做?

我即将旅行。旅行前如何管理我设备上的 eSIM 配置文件?

我在网站上用美元购买了预载数据计划的 eSIM 配置文件,但我的 Ubigi 账户中的货币现在不一样了,为什么?

为什么我不能在网站上购买月租计划来获取我的 Ubigi eSIM 配置文件?

我可以同时购买多少个 Ubigi eSIM 卡?

哪些预装数据计划可用于从网站获取我的 Ubigi eSIM 配置文件?

我买了一个 Ubigi eSIM 配置文件,但我的手机丢了。我该如何处理 eSIM 卡?

我的 Ubigi 账户有多个数据计划。当我更换国家时,如何从一个计划切换到另一个计划?

旅行归来后,我该如何处理我的 Ubigi eSIM 卡?

太棒了 Trustpilot stars Trustpilot
Trustpilot stars
基于 Trustpilot 上48472条评论
5 stars 已验证
已验证评论
该用户已被识别为买家
Very good service
Very good service
customer, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great coverage everywhere in Japan even…
Great coverage everywhere in Japan even up on Hokkaido. Loads of data for a very good price.
Christine, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
You propose an e-sim for 15 days with a…
You propose an e-sim for 15 days with a good price
customer, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Very easy to shop
Very easy to shop. Installation of the eSIM was a breeze. The unlimited hotspot was great for sharing with another traveler. The Ubigi app conveniently tracks your data usage and allows you to top up. Overall, I am very happy. The following issue is likely not Ubigi's problem but my iPhone 16 still had a tendency to use a tiny amount of data (i.e. 0.01 MB) on my regular eSIM. This is apparently a quirk of iPhones. My main eSIM charges a daily flat fee for ANY international data usage. If you don't need to make/receive calls or texts and you want to avoid these charges, you should turn off your regular eSIM. Otherwise, be sure to properly set up your iPhone to minimize these data leaks. This includes turning off Cellular Data Switching, data roaming on the primary eSIM, live voicemail and MMS. You should consider REMOVING the daily charge on your primary eSIM and pay ala carte fees because you may end up paying less. The Ubigi FAQ does cover roaming charges, but it could provide more specific details about how to set up iPhones to minimize them.
customer, 13 Oct 2026
4 stars 已验证
已验证评论
该用户已被识别为买家
Coverage and speed
Ithe coverage was great however the speed sometimes low
Andrea Litscher, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Excellent experience with Ubigi
Excellent experience with Ubigi! The internet worked perfectly throughout my trip, with fast speeds and a stable connection. I never lost signal anywhere. Highly recommend!
customer, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great service!
Had no problems whatsoever using this service. My friends who used another provider had a lot of issues with calling and texting, but I didn’t run into any! It was a great experience and I will use it again when I travel internationally.
customer, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy to use
Easy to use. Great reception at all times.
Melissa Thomas, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Nice and fast wifi
Nice and fast wifi
customer, 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great connection and very easy to use
Great connection and very easy to use
Stella R., 13 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy instant access
Easy instant access
customer, 12 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great product
Great product! Able to easily access web across multiple countries in Europe for a very decent price!
customer, 12 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
First time user
Easy to install esim. This was our first time using one. Worked great for us. My wife kept her phone in airplane mode and connected to my phone via a wifi hotspot and was able to talk to our grandchildren while I could use Google Maps to be in navigate on our trip. We were in Morocco and the coverage was great.
Picky Customer, 12 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Worked well
Worked well. Didn’t have any issues.
customer, 12 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy to install
Easy to install, good price for good performance:)
Stephanie , 12 Oct 2026
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