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I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?
In case you did not receive the email with the QR code, we invite you to:
– check your SPAM folder
– make sure your payment has been validated (you received a payment confirmation by email)
– check that you entered your email address correctly for your order
– make sure you are using an Internet connection that allows your emails to be downloaded (i.e a Wi-Fi connection)
For further assistance, do not hesitate to contact our Customer Support.
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