I bought a Ubigi eSIM profile but did not receive the email with the QR code. What should I do?
If you did not receive the email with your QR code, please:
– Check your SPAM or Junk folder. – Make sure your payment was successfully processed (you should have received a payment confirmation email). – Verify that you entered your email address correctly when placing your order. – Ensure you are using an internet connection that allows emails to be downloaded (for example, a stable Wi-Fi connection).
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
Are you a company with teams on the move?
Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
Explore Ubigi eSIM data plans for seamless connectivity worldwide!
Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.
Are you a company with teams on the move?
Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots while maintaining complete control over your costs.
Great
Based on 32728 reviews on
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This user has been identified as a buyer
Easy to use
Easy to use, affordable, and worked well while in Japan.
B.A., 14 Mar 2026
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This user has been identified as a buyer
Easy and smooth to use.
Easy and smooth to use.
customer, 14 Mar 2026
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This user has been identified as a buyer
Very good coverage and speed
Very good coverage and speed
NF, 14 Mar 2026
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This user has been identified as a buyer
Good quo
Ery good. Easy to connect
customer, 14 Mar 2026
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This user has been identified as a buyer
Easy to use and great rates
Easy to use and great rates, highly recommend!
Craig, 14 Mar 2026
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Easy to use even for technologically challenged
This was the very first time with SIM/eSIM. Ubigi made it easy for technologically challenged to access data in Japan. Not only connecting to internet on the go so easy but also very reasonable price. No more looking for McDonald's or Starbucks. And most of the time I am on 5G in Tokyo. I used to depends on paper maps but now I follow GPS directions.
Jess, 14 Mar 2026
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Makes it so easy
What a boon to be able to get data etc anywhere in the world without worrying about anything, if you have bought a cover-all package.
Linda Farrington, 14 Mar 2026
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I had an absolutely flawless experience…
I had an absolutely flawless experience using Ubigi eSIM during my solo trip to Japan. Setup was incredibly easy. I installed it before I even left home, and the moment I landed, I had data. No hunting for SIM cards, no airport kiosks, no stress.
The connection was fast, reliable, and consistent everywhere I went… from Tokyo to Kyoto and even while navigating train stations and side streets. Google Maps, translations, train schedules, messaging… everything worked seamlessly. It made traveling feel smooth and grounded instead of chaotic.
I also appreciated how transparent the data usage tracking was in the app. No surprises, no hidden fees, just straightforward service that worked exactly as promised.
Honestly, having dependable data the entire time gave me so much peace of mind. Ubigi made staying connected effortless, and I would absolutely use it again for international travel.
Highly recommend.
TC Snyder, 14 Mar 2026
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Only this in Japan
Good price, easy to use, after landing and active work immediately, perfect quality dirung calls.
Used with samsung mobile.
Melinda, 14 Mar 2026
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It was mostly great
It was mostly great, occasionally some hassles connecting but nothing major
Kate Bin, 14 Mar 2026
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Very competitive e-SIM!
It was indeed very easy to use Ubigi e-SIM comparing with other e-SIMs. Besides, cost of Ubigi e-SIM is very competitive than others.
customer, 14 Mar 2026
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Very good connection at all time
Very good connection at all time & the hotspot for my latop worked really well, I did use it many times.
customer, 14 Mar 2026
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Service has worked without issues…
Service has worked without issues during my travel, even in rural areas and while traveling on trains, so I am completely satisfied with the service. The worst I have had was a bit of slow connection, but only while traveling which is expected.
Gabriel, 14 Mar 2026
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Easy to use
We got Ubigi SIM for Ecuador. The price was very reasonable. And it's very simple to use. Converting over to the new SIM line was kind of automatic and pretty seamless. We will use Ubigi again for future travels
customer, 14 Mar 2026
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This user has been identified as a buyer
Easy to connect.
Easy to connect.
customer, 14 Mar 2026
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How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking