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FAQs

查找有关 Ubigi 服务和 eSIM 的答案。

关于

什么是 eSIM 卡？

什么是手机上的 EID？

我的 iPhone/iPad 是否已被运营商解锁或锁定？

什么是 eSIM 卡？

eSIM 有哪些主要优势？

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关于

Ubigi eSIM 数据计划可以拨打电话吗？

如何获取和使用 Ubigi？

我的 Ubigi eSIM手机号码是什么？

如何在 iPhone 上打开或关闭 eSIM 配置文件？

如何在 Android 上使用激活码手动安装 eSIM 配置文件？

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管理 Ubigi 服务

我即将旅行。如何管理我设备上的 Ubigi eSIM 卡？

如何知道我的 Ubigi eSIM 配置文件是否已在 iPhone/iPad 上激活？

如何在安卓设备上获取并安装Ubigi eSIM个人档案？

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入门

为什么我的促销代码无效？

我是否需要为每个国家安装一个 eSIM 配置文件？

如何准备使用 Ubigi 旅行？

如何购买 Ubigi eSIM 卡？

我如何知道预装数据计划的 eSIM 卡付款已通过验证？

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您有具体问题或需要帮助吗？

请填写以下表格与我们联系。

    提交此表格即表示我同意Transatel根据其数据隐私政策处理我的个人数据。我可以随时通过发送电子邮件至dpo@transatel.com撤销我的同意。


    *必填字段

    太棒了 Trustpilot stars Trustpilot
    Trustpilot stars
    基于 Trustpilot 上41042条评论
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    Good connection everywere
    Good connection everywere
    customer in Moldavia, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    A competitively priced eSIM that does the job.
    Ubigi eSIM. I am always a little cautious when using a new eSIM that I’v not tried before. Would it live up to the promise? I have to say so far so good. Excellent connection in Switzerland with good data download on my iPhone 15. The Ubigi app works well and it shows the rate of data usage. The price is good and very competitive. Very happy to recommend
    Kevin Billson, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    100%
    So far, just perfect!
    PATRICK MONDELAERS, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    The booking was very simple
    The booking was very simple, it all worked effortlessly.
    Danko, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    It was seamless.
    It was seamless.
    customer, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    Easy and great price!
    Easy to use, great price, and good internet. I have traveled from around the globe and it has made it a lot easier to travel, would recommend!
    Miko_R, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    A great choice for Japan
    I used this in Japan and got seamless 5G service; I was very satisfied.
    Emrah K., 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    Super rapide pour se connecter
    Super rapide pour se connecter
    Wonderful girl, 09 Jul 2026
    4 stars 已验证
    已验证评论
    该用户已被识别为买家
    Good signal, app not great
    The app was often not working and had maintenance so couldn't check how much I had left. But had good signal.
    customer, 09 Jul 2026
    4 stars 已验证
    已验证评论
    该用户已被识别为买家
    Saved money and stayed connected!
    The connection was comparable to the connection of the country and the price great. I would have paid a fortune in roaming fees had I not utilized Ubigi. Glad my brother told me about it.
    Nathalie, 09 Jul 2026
    4 stars 已验证
    已验证评论
    该用户已被识别为买家
    Most of the time it worked pretty well
    Most of the time it worked pretty well; I had unlimited data for both Norway and Sweden, for one month each. However, I didn't have internet for two days in Norway and one day in Sweden, even though the signal was very strong.
    Thomas S., 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    It was so easy to use and had no issues…
    It was so easy to use and had no issues at all. I will definitely us either again. Mahalo
    customer, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    Easy to install and Workshop very good.
    Easy to install and Workshop very good.
    customer, 09 Jul 2026
    4 stars 已验证
    已验证评论
    该用户已被识别为买家
    Would recommend
    Relatively easy to install when following the instructions. I used an unlimited plan just to be sure to have enough for my work trip. The connection was generally very good but I will deduct one star because sometimes it stopped working.
    customer, 09 Jul 2026
    5 stars 已验证
    已验证评论
    该用户已被识别为买家
    Reliable
    Great travel companion
    customer, 09 Jul 2026
    谢谢

    您的信息已发送。
    我们会尽快与您联系。

    谢谢

    我们已考虑到您订阅了新闻通讯。

    如何检查 eSIM 兼容性

    智能手机 / 平板电脑

    输入 *#06#
    → 如果显示 EID 号码，设备支持 eSIM。

    Windows 10 / 11:

    按 Windows+I.
    进入“网络和 Internet”
    → 如果看到 蜂窝网络，说明电脑支持 eSIM。

    如何检查运营商解锁状态

    iPhone / iPad:

    进入 设置 > 通用 > 关于本机
    向下滚动到 运营商锁定
    → 如果显示“无 SIM 限制”，设备已解锁。

    Android:

    进入 设置 > 网络和互联网 > 移动网络
    关闭 自动选择网络
    → 如果出现多个网络，设备已解锁。

    您的购物车中已有一张 eSIM。

    每个订单只能包含一个 eSIM 数据计划。

    如果您选择添加一个新的，当前的计划将被移除。您想怎么做？