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FAQs

Find your answer about Ubigi's services and eSIM.

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All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

Please fill in the below form to get in touch with us.

    By submitting this form, I consent to the processing of my personal data through Transatel in accordance with its data privacy. I may at any time revoke my consent through sending an email to dpo@transatel.com


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    Great Trustpilot stars Trustpilot
    Trustpilot stars
    Based on 48935 reviews on Trustpilot
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Good rates
    Good rates, good connection, easy access.
    customer, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Worked fine and 10GB was more than…
    Worked fine and 10GB was more than enough
    Tim, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Excellent value and efficient data…
    Excellent value and efficient data service. Will definitely repurchase eSIMs from Ubigi for my future travel destinations. Recommended.
    LAILA , 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to connect
    Easy to connect
    customer, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy set up
    Easy set up, just worked.
    Anthuan, 18 Oct 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    Straightforward data plan.
    The instructions for preparing downloading the app, purchasing the data plan, and preparing my phone before and after travel were straightforward and useful. The data plan worked well for me.
    customer, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Super easy connection
    Super easy connection on landing in UK & Spain. Mostly 5G service available. This is the best eSIM I have used in my travels to multiple countries!
    Sparky, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Perfect easy and useful
    Perfect easy and useful
    customer, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Worked flawlessly for my trip to Japan
    Worked flawlessly for my trip to Japan
    Heather, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Subscription was fast and clear
    Subscription was fast and clear. Price is also reasonable.
    Renato, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Very easy to use
    Very easy to use. My daughter gave me a 20% off code. The cost for 10G was only $12.50 Canadian.
    Lynne F, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Ubigi is exceptional!
    Ubigi was exceptional in the thee countries I recently visited: England, Poland, and Germany. I highly recommend for both service quality and low cost - a great value!
    Laurie V, 18 Oct 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Excellent
    Excellent Thanks
    customer, 18 Oct 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy
    Easy, fast, but lack of quick info about the balance
    LORENZO, 18 Oct 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    Great service
    Great service, dissapointing user experience and user interface
    Rym, 18 Oct 2026
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    We’ll get back to you shortly.

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    How to check eSIM compatibility

    Smartphones / Tablets:

    Dial *#06#.
    → If an EID number appears, your device is eSIM-compatible.

    Windows 10 / 11:

    Press Windows+I.
    Go to “Network & Internet”
    → If you see "Cellular", your PC is eSIM-compatible.

    How to check carrier unlocking

    iPhone / iPad:

    Go to Settings > General > About.
    Scroll to Carrier Lock.
    → If you see “No SIM restrictions”, your device is unlocked.

    Android:

    Go to Settings > Network & Internet > Mobile network.
    Disable Automatic network selection.
    → If multiple networks appear, your device is unlocked.

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    You already have an eSIM in your cart.
    cart

    Each order can only include one eSIM data plan.

    If you choose to add a new one, the current plan will be removed. What would you like to do?