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FAQs

Find your answer about Ubigi's services and eSIM.

All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

Please fill in the below form to get in touch with us.

    By submitting this form, I consent to the processing of my personal data through Transatel in accordance with its data privacy. I may at any time revoke my consent through sending an email to dpo@transatel.com


    *Mandatory fields

    Great Trustpilot stars Trustpilot
    Trustpilot stars
    Based on 43685 reviews on Trustpilot
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy install. Reliable service.
    Easy install. Not very expensive. Reliable connectivity. I'd use it again if the pricing makes sense.
    Appyity, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Works perfectly
    Works perfectly
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Great Connectivity and Internet Speed
    Great Connectivity
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Very good
    Very good service
    customer, 16 Aug 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    did his his job
    was ok but had some problems one day
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to set up,did what promised no…
    Easy to set up,did what promised no problems.
    katerina pantou, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Worked perfectly
    Worked perfectly. Very good service and easy to use.
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    A very reliable seamless and effortless…
    A very reliable seamless and effortless experience with this first use of the app. Defo recommend it
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Convenient and works well
    Convenient and works well
    pXH, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Excellent.
    Excellent.
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to use, works as it should
    Easy to use, worked exactly as it should have, no issues.
    US customer, used in Ireland, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    I got a through out network coverage in…
    I got a through out network coverage in Japan. Awesome service
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Perfect definitely recommend
    Perfect definitely recommend
    customer, 16 Aug 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    It was reliable during my tokyo trip
    It was reliable during my tokyo trip. I have one day that I had trouble with it but eventually it got ok.
    customer, 16 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Great internet service
    Great internet service
    FALEPESEGA Tavita talafaaoti, 16 Aug 2026
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    How to check eSIM compatibility

    Smartphones / Tablets:

    Dial *#06#.
    → If an EID number appears, your device is eSIM-compatible.

    Windows 10 / 11:

    Press Windows+I.
    Go to “Network & Internet”
    → If you see "Cellular", your PC is eSIM-compatible.

    How to check carrier unlocking

    iPhone / iPad:

    Go to Settings > General > About.
    Scroll to Carrier Lock.
    → If you see “No SIM restrictions”, your device is unlocked.

    Android:

    Go to Settings > Network & Internet > Mobile network.
    Disable Automatic network selection.
    → If multiple networks appear, your device is unlocked.

    You already have an eSIM in your cart.

    Each order can only include one eSIM data plan.

    If you choose to add a new one, the current plan will be removed. What would you like to do?