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FAQs

Find your answer about Ubigi's services and eSIM.

All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

Please fill in the below form to get in touch with us.

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    Great Trustpilot stars Trustpilot
    Trustpilot stars
    Based on 39224 reviews on Trustpilot
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy setup
    Easy setup, good value
    James Dean, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Everything works
    Everything works
    Ian, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Would 100% recommend
    It was easy to buy and install the eSIM. It worked as soon as we landed in Italy. It worked the entire time without fault. We had ample data. Would 100% recommend.
    Diana, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Works as advertised easy to use and…
    Works as advertised easy to use and setup
    Edin Smajic, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    First time using e-sim:iphone 17
    First time using e-sim. Generally seamless into iPhone 17. I was not aware you can't text locally or make phone calls unless you use VOIP or WhatsApp which is a shame..
    Yousaf, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Perfect connection, easy to install & activate
    Very good connection in Colombia. Much better than other competitors.
    Ruben, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Very smoothly transitioned from airport…
    Very smoothly transitioned from airport WiFi to Ubigi when I landed. Will definitely recommend for international travelers!
    customer, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Seamless
    Seamless. Working perfectly from landing to departure.
    Béatrice, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Japan 2026
    I have been in Japan for two weeks so far and the service has been flawless everywhere I’ve been. I highly recommend this app!
    Anne Avina, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    It worked as advertised.
    It worked as advertised.
    customer, 10 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    The SIM card was easy to purchase and…
    The SIM card was easy to purchase and the speeds in Osaka, Japan are very high. Coverage has been excellent as well. You can’t go wrong with Ubigi.
    Aquilles, 09 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to use.
    Easy to use.
    customer, 09 Jun 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    No signal in some indoor spots
    Good all around in general
    customer, 09 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Cheap
    Cheap, and good service, no complains
    customer, 09 Jun 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Good network coverage and good value as…
    Good network coverage and good value as well
    Mohamed, 09 Jun 2026
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    How to check eSIM compatibility

    Smartphones / Tablets:

    Dial *#06#.
    → If an EID number appears, your device is eSIM-compatible.

    Windows 10 / 11:

    Press Windows+I.
    Go to “Network & Internet”
    → If you see "Cellular", your PC is eSIM-compatible.

    How to check carrier unlocking

    iPhone / iPad:

    Go to Settings > General > About.
    Scroll to Carrier Lock.
    → If you see “No SIM restrictions”, your device is unlocked.

    Android:

    Go to Settings > Network & Internet > Mobile network.
    Disable Automatic network selection.
    → If multiple networks appear, your device is unlocked.

    You already have an eSIM in your cart.

    Each order can only include one eSIM data plan.

    If you choose to add a new one, the current plan will be removed. What would you like to do?