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FAQs

Find your answer about Ubigi's services and eSIM.

All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

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      Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

      To check if your device is eSIM compatible, follow these steps:​

      Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

      To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

      • Go to Settings.
      • Select General.
      • Choose About/Information.
      • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

      To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)