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FAQs

Find your answer about Ubigi's services and eSIM.

All about

What is an eSIM?

What is an eSIM profile?

Is my iPhone/iPad unlocked or locked by my provider?

Can I buy an eSIM online?

What are the key benefits of eSIM?

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All about

What is Ubigi eSIM?

What is the Ubigi App?

What is a Ubigi account?

How to get 5G with Ubigi? - Apple & Android

How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad?

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Manage Ubigi services

What is a one-off and a recurring Ubigi data plans?

Resolve an issue with Ubigi eSIM profile on iPhone

Do I need Wi-Fi to purchase a Ubigi data plan?

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Getting started

How to prepare my travel with Ubigi?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

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You have a specific question or need assistance?

Please fill in the below form to get in touch with us.

    By submitting this form, I consent to the processing of my personal data through Transatel in accordance with its data privacy. I may at any time revoke my consent through sending an email to dpo@transatel.com


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    Great Trustpilot stars Trustpilot
    Trustpilot stars
    Based on 43398 reviews on Trustpilot
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Good coverge everywhere i want
    Good coverge everywhere i want
    EMAD, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Excellent using
    Excellent using, we have always connected and we use with maps without afraid that the connected will be stop, I recommend ubigi to my friends. Thank you.
    Yafit b., 13 Aug 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    At first
    At first, it was difficult to start connecting, but one we can connect, it was no problem.
    customer, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Highly recommended
    Highly recommended
    customer, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    I always had service
    I always had service. I was able to stay connected with my family in the states at all times. I will definitely use ubigi anytime I'm in Japan and I'll recommend it to everyone. I'd give it a 10 if I could.
    Teresa Madera, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Worked without any issues
    Worked without any issues. Will use service again in other countries.
    Miguel L., 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Nothing to be desired
    Nothing to be desired. It worked perfectly and was helpful abroad.
    customer, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Great deal
    Fast and easy service, easy to install, affordable options.
    customer, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to use
    Easy to use and have had no connectivity issues. Been all over Japan in cities and countryside with no issues.
    Rojean Taylor, 13 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    It was good
    It was good, i got what i ordered!
    customer, 13 Aug 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    Easily accessible service
    Easy to access the service and reasonable price. Some problems with WiFi connection.
    Tooting Broadway , 12 Aug 2026
    4 stars Verified
    Verified review
    This user has been identified as a buyer
    It’s worked
    It’s worked, I got what I paid for.
    customer, 12 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Easy to use
    Easy to use. Full coverage.
    Thomas, 12 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Very useful
    Very useful
    customer, 12 Aug 2026
    5 stars Verified
    Verified review
    This user has been identified as a buyer
    Excellent Service in Japan
    Excellent Service in Japan. 👌👌
    SANTHOSH REDDY, 12 Aug 2026
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    How to check eSIM compatibility

    Smartphones / Tablets:

    Dial *#06#.
    → If an EID number appears, your device is eSIM-compatible.

    Windows 10 / 11:

    Press Windows+I.
    Go to “Network & Internet”
    → If you see "Cellular", your PC is eSIM-compatible.

    How to check carrier unlocking

    iPhone / iPad:

    Go to Settings > General > About.
    Scroll to Carrier Lock.
    → If you see “No SIM restrictions”, your device is unlocked.

    Android:

    Go to Settings > Network & Internet > Mobile network.
    Disable Automatic network selection.
    → If multiple networks appear, your device is unlocked.

    You already have an eSIM in your cart.

    Each order can only include one eSIM data plan.

    If you choose to add a new one, the current plan will be removed. What would you like to do?