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Accessibility Statement

Commitment

Ubigi is committed to making its websites, intranet, extranet, and digital services accessible, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

To this end, we are implementing the following strategy and actions:

Multi-year plan and action program:
This plan covers a period of two years (2025–2026) and details the actions planned to improve the website’s accessibility.

  • 2025: Redesign of the main website pages. Update of images with alternative texts (alt tags) and improvement of keyboard navigation.
  • 2026: Optimization of HTML structures, progressive integration of ARIA tags, enhancement of semantic markup, and internal training.

This accessibility statement applies to the website https://cellulardata.ubigi.com/.

 

Compliance status

The website https://cellulardata.ubigi.com/ is currently not compliant with RGAA 4.1.
A self-assessment has not yet been completed as a full graphic and technical redesign of the site is in progress.
An accessibility audit will be carried out after the launch of the new version, scheduled for 2025.

 

Test results

No full audit has been performed yet. A complete evaluation is planned for 2025 after the redesign.
An internal self-assessment is underway to identify the first areas for improvement.

 

Non-accessible content

Non-compliance:

  • Missing or incomplete alternative texts on some images
  • Insufficient contrast between text and background in some areas
  • Navigation issues for keyboard-only users
  • Missing or incorrect ARIA tags on certain pages

Disproportionate burden exemptions: None
Content not subject to the accessibility requirement: None

 

Preparation of this accessibility statement

This statement was prepared on June 27, 2025. It was last updated on July 21, 2025.

 

Technologies used to build the website

  • HTML5 / CSS3
  • JavaScript
  • WordPress, etc.

 

Testing environment

Accessibility verification has not yet been performed with assistive technologies or specialized tools.
A full audit will be conducted after the redesign.

 

Tools used during the evaluation

An internal self-assessment is in progress.
Accessibility analysis tools (WAVE, aXe, etc.) will be specified in the upcoming audit report.

 

Pages tested for compliance

No specific page has yet been fully tested for accessibility compliance.
This information will be updated after the 2025 audit.

 

Feedback and contact

If you encounter any difficulty accessing a content or service, you can contact us to obtain an accessible alternative:

cellulardata.en@ubigi.com

 

Appeal procedures

This procedure should be used in the following case:

You have reported an accessibility issue preventing access to content, and you have not received a satisfactory response.

  • Write to the French Defender of Rights: online form
  • Contact the local representative of the Defender of Rights: see the map
  • Send a letter (no postage required) to:
    Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

 

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5 stars Verified
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Very easy to use and it works.
Very easy to use and it works.
Tommy, 28 Oct 2025
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Works well and fast!
Works well and fast!
customer, 28 Oct 2025
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excellent …
Easy to install and good signal in Portugal
sk from uk, 28 Oct 2025
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Everything was great
Everything was great
customer, 28 Oct 2025
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it is easy to install eSIM on the phone…
it is easy to install eSIM on the phone price and service is correct. Web is user-friendly.
nagyk, 28 Oct 2025
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easy to use and install
easy to use and install
customer, 28 Oct 2025
4 stars Verified
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Connectivity was very good and I could with ease talk and explore browsing
Connectivity was very good
Tofique Shikari, 28 Oct 2025
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very nice coverage in osaka
very nice coverage in osaka, kyoto, mt fuji and tokyo.
customer, 28 Oct 2025
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Simple/efficient 100% and very quick provisioning
Love Ubigi. Whenever out of EU zone, it provides excellent connectivity
cliente, 28 Oct 2025
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Worked perfectly well in Japan
Really easy to install, good price and it worked so well! I had great reception everywhere in Japan. Even in Hakone/Gora and on the ropeway etc
Denise, 28 Oct 2025
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Good experience! A few feedback...
I put 4 stars because my experience is good ! That's what it has always meant ! However it is not perfect, as I had to go into the deep settings of the SIM to get it to work in Japan the first time I went. For this, I had to find WiFi and look up the website for ways to solve the issue. I feel like this kind of help setting the card should be accessible directly on the app, including offline. Since then however, no problem. I would also like it if Ubigi was a bit better at warning you when you're almost at the end of your data and not just at the very, very end.
Lucie, 28 Oct 2025
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Great experience
Working perfectly, no need to queue at the airport to get a SIM card
Laetitia B, 28 Oct 2025
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Easy to use
It's easy to use, and worked very well. I mainly used it for Google maps, there was no problem at all.
maggie, 28 Oct 2025
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Excellent experience in using an eSIM…
Excellent experience in using an eSIM for the first time. I always have really good connection and the app is great. I was recommended Ubigi from a YouTube video and I would also highly recommend
customer, 28 Oct 2025
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Very good 5G coverage in Tokyo area
Very good 5G coverage in Tokyo area, however could not initiate or receive voice calls on Messenger.
customer, 28 Oct 2025

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