Skip to content

Accessibility Statement

Commitment

Ubigi is committed to making its websites, intranet, extranet, and digital services accessible, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

To this end, we are implementing the following strategy and actions:

Multi-year plan and action program:
This plan covers a period of two years (2025–2026) and details the actions planned to improve the website’s accessibility.

  • 2025: Redesign of the main website pages. Update of images with alternative texts (alt tags) and improvement of keyboard navigation.
  • 2026: Optimization of HTML structures, progressive integration of ARIA tags, enhancement of semantic markup, and internal training.

This accessibility statement applies to the website https://cellulardata.ubigi.com/.

 

Compliance status

The website https://cellulardata.ubigi.com/ is currently not compliant with RGAA 4.1.
A self-assessment has not yet been completed as a full graphic and technical redesign of the site is in progress.
An accessibility audit will be carried out after the launch of the new version, scheduled for 2025.

 

Test results

No full audit has been performed yet. A complete evaluation is planned for 2025 after the redesign.
An internal self-assessment is underway to identify the first areas for improvement.

 

Non-accessible content

Non-compliance:

  • Missing or incomplete alternative texts on some images
  • Insufficient contrast between text and background in some areas
  • Navigation issues for keyboard-only users
  • Missing or incorrect ARIA tags on certain pages

Disproportionate burden exemptions: None
Content not subject to the accessibility requirement: None

 

Preparation of this accessibility statement

This statement was prepared on June 27, 2025. It was last updated on July 21, 2025.

 

Technologies used to build the website

  • HTML5 / CSS3
  • JavaScript
  • WordPress, etc.

 

Testing environment

Accessibility verification has not yet been performed with assistive technologies or specialized tools.
A full audit will be conducted after the redesign.

 

Tools used during the evaluation

An internal self-assessment is in progress.
Accessibility analysis tools (WAVE, aXe, etc.) will be specified in the upcoming audit report.

 

Pages tested for compliance

No specific page has yet been fully tested for accessibility compliance.
This information will be updated after the 2025 audit.

 

Feedback and contact

If you encounter any difficulty accessing a content or service, you can contact us to obtain an accessible alternative:

cellulardata.en@ubigi.com

 

Appeal procedures

This procedure should be used in the following case:

You have reported an accessibility issue preventing access to content, and you have not received a satisfactory response.

  • Write to the French Defender of Rights: online form
  • Contact the local representative of the Defender of Rights: see the map
  • Send a letter (no postage required) to:
    Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

 

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28304 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy to set up and activate
Very easy to set up and activate. Strongly recommend.
Rachel Yeung, 10 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I am on a long holiday trip
I am on a long holiday trip, and signed up for an Ubigi esim. Two weeks in now and everything is going smoothly. I am very happy with Ubigi.
Consumer, 10 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Esim worked well
Esim worked well. Had no issues using it.
Sandra Pintocustomer, 10 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I always use Ubigi for all my…
I always use Ubigi for all my travels….love ittttt
ShivKiz, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very Good
Very Good! Very nice
customer, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up
Easy to set up. High speed internet almost available immediately upon arrival in Haneda Airport. No issues throughout the trip in Kanazawa, Nikko, Tokyo, Kyoto, Nara or Kawaguchiko. Great service and connection.
Sam, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Efficient service
Asia plan allows services in multiple countries is good. Switching is prompt and convenient.
customer, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi was extremely easy to use and…
Ubigi was extremely easy to use and their product has performed as advertised
Richard, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use, really
customer, 09 Nov 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Ease of subscription and selection of…
Ease of subscription and selection of the appropriate plans. However, I sent an email regarding poor LTE connectivity and not 5G service in Singapore. The automated response received did not address the question asked.
Saif Attar, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Continues network coverage
Continues network coverage
customer Mohammad, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
No issues at all and very easy and…
No issues at all and very easy and straightforward to use.
customer, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable, Affordable and Convenient
Reliable, affordable and convinient. Prices in USD kinda hurts as a Canadian but tots worth.
Anita Blackman, 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
No Complaints!
Purchasing the data plan was easy. Topping up also appears to be easy. Although we didn't quite connect automatically like we thought when we got into Japan airspace, we figured it out pretty quick. We've been VERY happy with the coverage and speed of this service. We plan to continue using Ugibi for all of our international trips. It is very affordable, easy to use, and works seamlessly with our phones.
Kim B., 09 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great purchase
Easy to purchase, set up, use and maintain.
Siggy, 09 Nov 2025

Your message has been sent.
We’ll get back to you shortly.

We have taken into account your subscription to the newsletter