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Getting started with Ubigi eSIM

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

Managing your Ubigi eSIM account

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

Buying Ubigi eSIM data plans

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

Facing connection issues

Why is my Ubigi connection not working?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Asking other questions about Ubigi eSIM service

Will data latency be impacted by the IP location feature?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Contact

You haven’t found the answers to your questions in Assistance or FAQ?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 35927 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Good connexion.
Good connexion.
Yetou Thiam, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good value and worked reliably
Good value and worked reliably (and much more reliably than my friend’s cell phone plan). The process for setting it up wasn’t difficult, but I was still hesitant if I was doing it correctly so I wish there was an even more detailed/clear guide. Ubigi worked well in Tokyo, Kyoto, Osaka, and even Shimoda Japan. I used 3.77 GB out of 10 on a 10 day trip, and that included downloading three Netflix shows before my return flight in April 2026. I used the e-sim primarily for navigation, translation, and texting friends and family back home.
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect connectivity
Perfect connectivity, easy to use and efficient. There were no complications!
Mandy, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very reliable
Availability, convenience, reliability, variety of plans, price. We use it all the time we travel abroad, and every time it works perfectly, no failure,
Tatiana Kauntz, 29 Apr 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Good eSim to have in Japan
Good eSim to have in Japan. Worked well in Tokyo , Kyoto and not so great in Osaka and Hakkone. Ir would also be helpful to get warnings when the day is running out. I had a 10 GB plan that ran out of data and I was scrambling to top up .
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
very efficient!!
easy to setup and use!! i had no issues using my eSIM while visiting the Netherlands
raven, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use, fast, great value
Joe Camero, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I purchased an eSIM for my trip to…
I purchased an eSIM for my trip to Japan, and it worked extremely well. The connection was reliable throughout my trip. I had internet access most of the time, even underground in subway stations. The price was also very reasonable. I’ll definitely be purchasing an eSIM again for my next trip.
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Wonderful internet with a great price
Wonderful internet with a great price! Thank you Ubigi🌸
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
WorkedRecomendation without problems on my trip
Worked without problems on my trip. Easy to use, app simple and finctional.
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It s easy to use and works perfectly
It s easy to use and works perfectly
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use …
Easy to activate and worked the first time! Just occasionally there were some blind spots that my google map was not working saying no connections. Overall it was good.
Gordon Rider, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I drove from Japan to the Nürburgring…
I drove from Japan to the Nürburgring in the German countryside, and the ride was very smooth—I didn’t feel any stress at all. It was wonderful.
customer, 29 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The internet connection was very good
The internet connection was very good, stable and without any issues. Region Apulia, Italy. I recommend this app and will definitely use it again.
Iki, 29 Apr 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Good but if you put it in airplane mode…
Good but if you put it in airplane mode it sometimes fail to reconnect again
customer, 29 Apr 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?