Assistance - Mobile Devices

Getting started with Ubigi eSIM

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a Ubigi eSIM profile on an Android device?

How do I activate my Ubigi services with my Windows 10 laptop or tablet equipped with a Ubigi eSIM?

How to get and install a new Ubigi eSIM profile on my Windows 10 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 device equipped with a Ubigi physical SIM card?

How to delete an eSIM profile on iPhone/iPad?

How to delete an eSIM profile on an Android device?

I have a new iPhone/iPad. How can I reinstall my Ubigi eSIM profile on it?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

I lost my device. How can I block my Ubigi eSIM account?

I deleted the eSIM profile on my iPhone/iPad by mistake. How can I reinstall it?

I deleted the eSIM profile on my Android device by mistake. How can I reinstall it?  

I deleted the eSIM profile on my Windows 10 device by mistake. How can I reinstall it?

I have several Ubigi eSIM profiles installed in my device. Is it possible to have a unique Ubigi account to manage them all?

How can I deactivate my Ubigi eSIM on my iPhone/iPad when I travel or when I do not use it?

How can I reactivate my Ubigi eSIM on my iPhone/iPad when I want to use it again?

How can I deactivate my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I reactivate my Ubigi eSIM on my Android device when I want to use it again?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I do not get the "Activate my eSIM" button on my iPhone to install my Ubigi profile. Why and what should I do?

I do not get the "Activate my eSIM" button on my iPad to install my Ubigi profile. Why and what should I do?

Managing your Ubigi eSIM account

How can I create my Ubigi account on iPhone?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 device?

How can I check the remaining balance of my Ubigi eSIM?

I forgot my Ubigi login/password, how can I reset it?

How can I change my Ubigi password?

How to delete my Ubigi account?

Buying Ubigi eSIM data plans

How can I buy a Ubigi data plan by using an iPhone or iPad?

How can I buy a Ubigi data plan by using an Android device?

How can I buy a Ubigi data plan by using a Windows 10 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I purchased the wrong data plan and did not use it, how can I change it?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

How to get an invoice for my Ubigi data plan purchase?

Facing connection issues

How do I check the APN configuration of my Ubigi eSIM on Windows 10?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 device?

My Ubigi eSIM profile is activated on my Windows 10 device but I do not have a network, what should I do?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How can I check if my Ubigi eSIM profile is installed on my iPhone/iPad?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

I can not connect with my Ubigi eSIM

Asking other questions about Ubigi eSIM service

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with a Windows 10 device to share the Ubigi connectivity?

How to set the APN for Ubigi eSIM?

How can find the ICCID of my Ubigi eSIM?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

I did not use my Ubigi data plan, can I get a refund?

How to use Ubigi with a dual SIM device?

My device does not show "Ubigi" as carrier name, is it normal?

Can I make phone calls with Ubigi eSIM data plans?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

The Ubigi antenna pictogram is not displayed in Japan, why?

I can not display the Ubigi account registration screen, what to do?

Contact

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