Assistance - Mobile Devices

Getting started with Ubigi eSIM

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a Ubigi eSIM profile on an Android device?

How do I activate my Ubigi services with my Windows 10 laptop or tablet equipped with a Ubigi eSIM?

How to get and install a new Ubigi eSIM profile on my Windows 10 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 device equipped with a Ubigi physical SIM card?

How to delete an eSIM profile on iPhone/iPad?

How to delete an eSIM profile on an Android device?

I have a new iPhone/iPad. How can I reinstall my Ubigi eSIM profile on it?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

I lost my device. How can I block my Ubigi eSIM account?

I deleted the eSIM profile on my iPhone/iPad by mistake. How can I reinstall it?

I deleted the eSIM profile on my Android device by mistake. How can I reinstall it?  

I deleted the eSIM profile on my Windows 10 device by mistake. How can I reinstall it?

I have several Ubigi eSIM profiles installed in my device. Is it possible to have a unique Ubigi account to manage them all?

How can I deactivate my Ubigi eSIM on my iPhone/iPad when I travel or when I do not use it?

How can I reactivate my Ubigi eSIM on my iPhone/iPad when I want to use it again?

How can I deactivate my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I reactivate my Ubigi eSIM on my Android device when I want to use it again?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I do not get the "Activate my eSIM" button on my iPhone to install my Ubigi profile. Why and what should I do?

I do not get the "Activate my eSIM" button on my iPad to install my Ubigi profile. Why and what should I do?

Managing your Ubigi eSIM account

How can I create my Ubigi account on iPhone?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 device?

How can I check the remaining balance of my Ubigi eSIM?

I forgot my Ubigi login/password, how can I reset it?

How can I change my Ubigi password?

How to delete my Ubigi account?

Buying Ubigi eSIM data plans

How can I buy a Ubigi data plan by using an iPhone or iPad?

How can I buy a Ubigi data plan by using an Android device?

How can I buy a Ubigi data plan by using a Windows 10 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I purchased the wrong data plan and did not use it, how can I change it?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

How to get an invoice for my Ubigi data plan purchase?

Facing connection issues

I can not connect with my Ubigi eSIM

Asking other questions about Ubigi eSIM service

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with a Windows 10 device to share the Ubigi connectivity?

How to set the APN for Ubigi eSIM?

How can find the ICCID of my Ubigi eSIM?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

I did not use my Ubigi data plan, can I get a refund?

How to use Ubigi with a dual SIM device?

My device does not show "Ubigi" as carrier name, is it normal?

Can I make phone calls with Ubigi eSIM data plans?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

The Ubigi antenna pictogram is not displayed in Japan, why?

I can not display the Ubigi account registration screen, what to do?

Contact

You haven’t found the answers to your questions in Assistance or FAQ?

Ubigi's newsletter

Get fresh news about Ubigi, our promotions and our latest data plan releases.

Your email address is used by Transatel for marketing and commercial purposes about the Ubigi brand. To know our personal data and confidentiality policy, and to know more about your rights, click here.