Assistance - Mobile Devices

ASSISTANCE Answers / solutions to your questions while using Ubigi eSIM services

Getting started with Ubigi eSIM

How to get and install a Ubigi eSIM profile on iPhone?

I cannot see the account creation screen with my iPhone

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

I only get the “Create my account” button on the Ubigi app when I try to install my Ubigi eSIM profile on my iPhone. Why and what should I do?

I only get the “Create my account” button on the Ubigi app when I try to install my Ubigi eSIM profile on my iPad. Why and what should I do?

I only get the “Create my account” button on the Ubigi app when I try to install my Ubigi eSIM profile on my Android device. Why and what should I do?

I do not get the “eSIM – Mobile Data in my device” button on my iPhone to install my Ubigi profile. Why and what should I do?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

I do not get the “eSIM – Mobile Data in my device” button on my Android device to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

I lost my device. How can I block my Ubigi eSIM account?

Does my Ubigi eSIM profile have a validity period and will expire one day?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I have several Ubigi eSIM profiles installed in my device. Is it possible to have a unique Ubigi account to manage them all?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

Managing your Ubigi eSIM account

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPhone?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

Buying Ubigi eSIM data plans

How can I buy a Ubigi data plan by using an iPhone or iPad?

How can I buy a Ubigi data plan by using an Android device?

How can I buy a Ubigi data plan by using a Windows 10 or Windows 11 device?

How to buy a data plan by using a WINDOWS 10 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I purchased the wrong data plan and did not use it, how can I change it?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

How to get an invoice for my Ubigi data plan purchase?

Facing connection issues

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How can I check if my Ubigi eSIM profile is installed on my iPhone/iPad?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

I can not connect with my Ubigi eSIM

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

Asking other questions about Ubigi eSIM service

Can I make phone calls with Ubigi eSIM data plans?

Which mobile devices support Ubigi eSIM?

How to use Ubigi with a dual SIM device?

What is a one-off and a recurring Ubigi data plans?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

I can not display the Ubigi account registration screen, what to do?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?