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FAQ – MOBILE DEVICES

Here you can find answers to frequently asked questions,
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Ubigi eSIM

Questions about Ubigi eSIM service

General questions

Questions about eSIM and data plans

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28968 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Good Apps for traveling
Good Apps for traveling, convenient and good network.
customer, 25 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent coverage in Madrid and North…
Excellent coverage in Madrid and North Tenerife. I didn't have to use the WiFi at my apartment.
Emeka Odikanekwu, 25 Nov 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Parfait 100/10
Parfait 100/10
Abderrahim Fizou, 25 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and strong coverage
Easy to use and strong coverage
customer, 25 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Network coverage was good and better…
Network coverage was good and better than ATT.
customer, 25 Nov 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Overall good service and reliability…
Overall good service and reliability throughout the area, just a little slow in terms of connection speed
Michael Chao, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy installation and the data worked right away.
Henry R, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Connected seamlessly and had no areas…
Connected seamlessly and had no areas that I wasnt able to connect. Only feedback I could give is to have a lower GB available for a 7 day period as I didnt use even a third of my 10GB
B SIHOTA, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
At first it took a few minutes to…
At first it took a few minutes to understand installation, but after thats, easy peasy. Good deal also. Just wish they also had a 10gb and 15 gb 30 day option for regional
Gus Corpus, 24 Nov 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Ubigi is a great service and normaly…
Ubigi is a great service and normaly works well, but if you need support, it is 90% AI driven and very frustrating when you need to communicate with a person. I lost several days of my dataplan.
Robert Karlsson Di Francesco, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
So easy to set up and manage
So easy to set up and manage. *****
SUSANNE, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Customer service was proactive in…
Customer service was proactive in sending me the link to download a new eSIM after I lost my old one. Thank you.
Philippe , 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It was very easy to setup and its been…
It was very easy to setup and its been great to use in Japan.
customer, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I use it in japan and the quality of…
I use it in japan and the quality of the connection was correct for a day to day need. I recommend if you go abroad this solution.
ZAT TECHNOLOGY, 24 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigigi - easy to purchase, use & top up - fast connection!
easy! easy! easy!
customer, 24 Nov 2025
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How to check if a device is ready for eSIM?
Check eSIM compatibility

Smartphones & Cellular Tablets:

Dial (*#06#). If an EID number shows, your device supports eSIM!

Laptops (Windows 10/11):

Open your flyout (bottom-right corner). If Cellular settings are visible, your laptop supports eSIM!

Check Carrier Unlock

On iOS:

Go to Settings > General > About, scroll to Carrier Lock. If it says "No SIM restrictions", your device is unlocked!

On Android:

Go to Settings > Network & Internet > Mobile Network, turn off Auto network selection. If you see multiple available networks, your device is unlocked! If only one appears, or you get an error, it may be locked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?