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FAQ – MOBILE DEVICES

Here you can find answers to frequently asked questions,
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Ubigi eSIM

Questions about Ubigi eSIM service

General questions

Questions about eSIM and data plans

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 29395 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Super
Super! Recommend
Oleksii, 05 Dec 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Worked in most places in USA
Worked in most places in USA. Some internet connection problems
Antonio, 05 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
I had best experience with Ugibi
I had full time data while traveling into Turkey. I have first time subscribed with UGIBI and was impressed. I will definitely advise family n friends.
Jignesh Patel, 05 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
amazingly easy to install, use and track usage
amazingly easy to install, use and track - can't beat......great provider
Visitor, 05 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy access
Easy access, easy start up
customer, 05 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
good experience
good experience
customer, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Absolute reliable service
My service never dropped from Az to NC. I recommend this service to everyone.
Christina Salaiz, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent connections
Excellent connections. Super easy to use
Chihiro, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very good
Very good. Good speed
Igor, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It’s simply to use and convince
It’s simply to use and convince
Dennis, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Couldn't have been a better experience
This is the first time I have used an esim for traveling overseas. Ubigi made the whole experience very easy from the beginning. I was able to purchase and install my esim and data package prior to leaving. As soon as I was able to connect to the wifi in airport we arrived at activating and connecting was as simple as turning my Ubigi esim on. Will be using Ubigi on our next trip.
Jerry S, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy and work fine
Very easy and work fine. It is possible to activate outside the country before travel.
Ni Colas, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very good price for very good service.
Very good price for very good service.
Mario Czarny, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The eSIM was easy to install
The eSIM was easy to install, easy to use and easy to top up. This was my first eSIM I ever used and it was a great experience.
Nadia, 04 Dec 2025
5 stars Verified
Verified review
This user has been identified as a buyer
My first time use ubigi is very helpful…
My first time use ubigi is very helpful coz that’s mke my trip so good i can online in every where n in every situation thank ubigi i would like to use again when iam traveling :)
Tati yunengsih customer, 04 Dec 2025
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How to check if a device is ready for eSIM?
Check eSIM compatibility

Smartphones & Cellular Tablets:

Dial (*#06#). If an EID number shows, your device supports eSIM!

Laptops (Windows 10/11):

Open your flyout (bottom-right corner). If Cellular settings are visible, your laptop supports eSIM!

Check Carrier Unlock

On iOS:

Go to Settings > General > About, scroll to Carrier Lock. If it says "No SIM restrictions", your device is unlocked!

On Android:

Go to Settings > Network & Internet > Mobile Network, turn off Auto network selection. If you see multiple available networks, your device is unlocked! If only one appears, or you get an error, it may be locked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?