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FAQ – MOBILE DEVICES

Here you can find answers to frequently asked questions,
what are you looking for?

Ubigi eSIM

Questions about Ubigi eSIM service

General questions

Questions about eSIM and data plans

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 40937 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Great mobile date to have while in Japan
Great mobile date to have while in Japan
customer, 08 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Works well as expected everywhere in Japan
The eSIM works well everywhere in Japan. No connection lost
Jean, 08 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It just worked!
It just worked!
Michael, 08 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good value for money
Good value for money. Great coverage through most areas.
customer, 08 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great coverage and easy to use service.
Great coverage and easy to use service.
Amir Amiri, 08 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Problems Reading QR Code on E-mail
I purchased this eSIM to test out my new Netgear Nighthawk M7 hotspot. The purchasing experience went well and was straight forward. When I scanned to QR code on your e-mail, I kept on getting an error message on the Netgear App that read: "eSIM setup failed. Something went wrong while setting up the eSIM on your hotspot Error Code: 1." I then proceeded to create my Ubigi account. Once in the account, there was confirmation of my purchase with a QR code. When I scanned this other QR code, it processed successfully. The rest of the process went smoothly and I experienced no problems with the service. Based on what happened, it seems to me this Error Code 1 was a generic provisioning failure rather than a problem with the hotspot itself. In other words, the hotspot was able to read the QR code and contact the provisioning server, but the server could not complete the download of the eSIM profile for whatever reason. Other than this I liked your product and will use it again. I plan on using Ubigi as I travel to Italy later this year.
A. De Mello, 08 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked great for my trip to Korea
Worked great for my trip to Korea. Pricing was very reasonable and the connection was great
customer, 08 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great
Great! barely ever lost service. 5 gigs of data lasted my whole 2 wee trip. Occasionally I had slow connection though.
customer, 08 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
There are some area that the wifi…
There are some area that the wifi signal is very weak.
customer, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use, easy to install, app is helpful to manage. Great experience!
Michael Stout, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
New User Traveling in Chile
As a new user, this has been amazing in Chile!
customer, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Cheap prices and good service
Cheap prices and good service. Very useful
Neno De Jesus, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I used Ubigi in Morocco with Maroc…
I used Ubigi in Morocco with Maroc Telecom and Orange and everything was perfect everywhere. I suggest it.
LOMBARDO EUGENIO, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Simple process to purchase and seamless…
Simple process to purchase and seamless activation.
Andy, 07 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was great
It was great, the ease of using the app and especially the internet connection
Ahmad Al-saweer, 07 Jul 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?