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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigi

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 37161 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use.
Easy to use. Not too expensive
ROME MAGDALENA, 17 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Amazing
Amazing, I use it ever time I travel overseas and save a TON of money by switching instead of paying the ridiculous fees charged by the phone companies
customer, 17 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service and very competitive plans
Great service and very competitive plans
customer, 17 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy setup
Easy setup. Great coverage.
Finley, 17 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use app
Easy to use app. Choosing plan, paying for it, and activating it went very smoothly.
Jack, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy reliable
Easy reliable
Robert G, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent connection
Excellent connection
RK, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable and easy to use
Reliable and easy to use
Quetzal Libre, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was a great experience
It was a great experience. The company is doing things very well and the fees are low. It works perfectly. The e sim and the network immediately adjust to your new country.
Sandrine, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast and reliable
Fast and reliqble
Leon Wright, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The best
The best, fast internet no worrying about anything.
customer, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install
Easy to install. Worked well in North Cyprus. Good vfm.
Chris Sanders, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Esim
Excellent easy to set up and easy to use
Michael Pattinson, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Action was made and im happy about it
Action was made and im happy about it Communication to solve my connection is awesome. Good job !
customer, 16 May 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Awesome connection
Awesome connection
customer, 16 May 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?