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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigi

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 46955 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Easy
It was very simple, easy to use.
customer, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Just,…..
Just,….. EXCELLENCE ✅
customer, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
works perfecly well
easy to handle, worked immediately when entering the destination, always available
customer, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install and it worked perfectly
Easy to install and it worked perfectly
customer, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great experience
Once my supposed unlocked iPhone was actually unlocked by ATT, installing the eSim was a breeze. Never had an issue from Tokyo to Kyoto - had the unlimited data plan - and needed it with all the maps and translating I did.
customer, 28 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Strong network
Strong network, I wish my other OnePlus phone was compatible with esim...I would have bought another bundle
Isaac Mukuria, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The eSim was easy to install and…
The eSim was easy to install and activate. Coverage and speed was good just about everywhere I went in Morocco.
neil weitz, 28 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Very Perfect
Very Perfect
customer, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and effective
Easy to use and effective. I would buy again.
jackie turnpenney, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Amazing
Amazing, fast internet
ibrahim al-afeef, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent connectivity and very cheap
Excellent connectivity and very cheap. Highly recommend!
Angel Bryan, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked a treat in Morocco 🇲🇦
Worked a treat in Morocco 🇲🇦 Happy to recommend 👌
Brian, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service ;) great 5g ;)
Great service ;) great 5g ;)
Mrsv, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast and smooth internet connection
Fast and smooth internet connection
Enel, 28 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi ESim was Great
Visited Japan and Ubigi ESim worked amazingly was so easy to install, it never dropped out once. I got the most popular and its so easy to use I could of gone with the 10gb and topped up. As I did end up not using the full gb but never mind. I was very happy with it and I'll know for next time. It worked out cheaper than my own provider so every time I go abroard I'll get an ESim and use Ubigi.
Elaine Beesley, 28 Sep 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?