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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigiials

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28607 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Reasonable price and convenience
Reasonable price and convenience. Easy to use
Bill, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi Review
Ubigi Review: I was able to communicate with everyone back home while away.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
it worked fine thanks
it worked fine thanks
Jonathan Bell, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
definitely recommend
definitely recommend. The whole process was very easy. Worked as soon as I landed in USA. Made communication so easy . Much better & cheaper than using an add on package from my uk network
BJ, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
You put the esim in its work
You put the esim in its work, but first you have to download the app.
Gradus Bosman , 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Instructions are easy to follow
Instructions are easy to follow
Chona, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
eSIM for Europe (data only)
eSIM for Europe (data only). First time experience. Clear explanation. No surprises.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Fantastic customer service!
Fantastic customer service!
Allie B., 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Very satisfied. Recommend
Easy to buy and activate using their app. Great coverage both in the country of use and also regionally. Many options for the number of GBs and duration of the plan. Many countries covered. Some plans are multi country. Easy to top up. I didn’t need customer service, so I can’t comment on that. Based on my experience u would use them again.
Ellis, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to install, easy to monitor usage, easy to top up or add a new plan. And last but not least - cheap and efficient!
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Highly recommend eSIM from Ubigi
Easy to set up and purchase Worked brilliantly Used in Tokyo, Kyoto and Odawara. Would repurchase Highly recommend
Kirsten Atkins, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. Cheap. Worked.
customer, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi Made Our Entire Japan Trip Stress-Free
I used Ubigi during our 9-day trip to Japan, and it worked perfectly from the moment we landed. Activation was quick and the connection stayed strong everywhere—subways, busy tourist spots, shopping areas, and even inside our hotel. It saved us a lot of time and stress, especially with kids and navigating transit. Great speed, no drops, and very easy to manage. I would definitely use Ubigi again on future trips.
StudioGhibli, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great connectivity
Easy to use. App is very comfortable. Installation of eSIM very easy.
Guenter Ernst, 16 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The best eSIM!
Ubigi is fast and reliable compared to other eSims I’ve tried. It works just as well, if not better than my regular cellular data at home.
Connie, 16 Nov 2025
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How to check if a device is ready for eSIM?
Check eSIM compatibility

Smartphones & Cellular Tablets:

Dial (*#06#). If an EID number shows, your device supports eSIM!

Laptops (Windows 10/11):

Open your flyout (bottom-right corner). If Cellular settings are visible, your laptop supports eSIM!

Check Carrier Unlock

On iOS:

Go to Settings > General > About, scroll to Carrier Lock. If it says "No SIM restrictions", your device is unlocked!

On Android:

Go to Settings > Network & Internet > Mobile Network, turn off Auto network selection. If you see multiple available networks, your device is unlocked! If only one appears, or you get an error, it may be locked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

Current plan: •

If you choose to add a new one, the current plan will be removed. What would you like to do?