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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigi

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 45472 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
works as expected
works as expected - good value
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Best experience with an eSIM so far
I’ve used other eSIM providers,Ubigi has been the best from ease of setup installation, purchasing and coverage throughout western, Central, and eastern Europe. Definitely recommend
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use .
Easy to use .
vicki, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good rates
Good rates, excellent coverage, simple setup. It works. Tip: set it up at origin country and will be active when you land in Japan.
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ease of use and install
Ease of use and install
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service connected as soon as I…
Great service connected as soon as I switched phone on abroad. Can keep track of data used and remaining data.
Jamie, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
fast and reliable! a must for your trip!
it was operating at a good speed and it helped me with my entire trip to japan! i will use it again in all my trips moving forward
alwin san jose, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install
Easy to install. Fast connection. No problems. Good connections
Christian R, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good connection
Good connection
HK, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Everything was smooth and easy!
Everything was smooth and easy!
SAMN, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
First time using an eSIM
First time using an eSIM - Turkey, but it was easy. Downloaded in the UK, followed the instructions and everything worked as soon as we landed. Good price and excellent connection whist away.
John, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was available all the time which is…
It was available all the time which is the reason I‘ll use it again
customer, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Everything Flawless
Everything Flawless
CASIMIRO MEDRANO, 11 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Was just disappointed that I could not…
Was just disappointed that I could not make calls
Antonella Lewis, 11 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It’s easy and simple to use for…
It’s easy and simple to use for Japanese Thanks for your support
customer, 11 Sep 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?