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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigi

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 45311 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Only esim that worked
This was the only eSIM company that I could actually get to work for me. I tried three others and could never get them to actually work, even after I loaded and registered with them. Pretty much everywhere I have gone, It has served me well and not failed me.
Sally Stunkel, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to purchase and connect to the…
Easy to purchase and connect to the service once I arrived in the country. Probably purchased a larger package that was needed. I can't fault the service.
customer, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
User friendly
User friendly
HAMED, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
customer, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good value
Good pricing, clear instructions and easy to download. Also very easy to top up when needed.
Sue, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast and Reliable internet connection
Fast and Reliable internet connection, easy activation process and has plenty of data options.
Rave, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent service always connected and…
Excellent service always connected and good signal
Footasylum Customer, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ultimate Ubigi: Seamless Cross-Border Roaming
After comparing a few eSIM options for a recent trip across the US and UK, I went with Ubigi, and it exceeded expectations. Having used other eSIM providers before, what stood out here was the hassle-free setup and reliable data speeds throughout both countries. Transitions between networks were automatic, navigation worked instantly upon landing, and I never had to deal with dropped connections. I'll definitely be sticking with Ubigi for future international trips.
Gaurav Gautam, 08 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and worked perfectly
I used Ubigi during my trip to Egypt. It was easy to install and activate, and the connection was stable throughout my trip. I had no major issues and the service worked exactly as expected. I would definitely use Ubigi again for future international travel.
TAKASHI, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Consistent and reliable!
Very consistent in connectivity on land and no hidden fee hikes. Will definitely use again! Wayyyy to go with me Ubigi! My Verizon carrier would have been double the cost,
Jill Beck, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It’s a great service
It’s a great service. I have a perfect connection everywhere.
customer, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Works great so far in Japan!
Works great so far in Japan!
Roelof, 08 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
easy to proceed
easy to proceed, very practical
anonymous, 07 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I like so mach
I like so mach
customer, 07 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Had service 24/7 with no complaints
Had service 24/7 with no complaints. I would recommend.
Lori Minervino, 07 Sep 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?