Accessibility Statement

Commitment

Ubigi is committed to making its websites, intranet, extranet, and digital services accessible, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

To this end, we are implementing the following strategy and actions:

Multi-year plan and action program:
This plan covers a period of two years (2025–2026) and details the actions planned to improve the website’s accessibility.

2025: Redesign of the main website pages. Update of images with alternative texts (alt tags) and improvement of keyboard navigation.
2026: Optimization of HTML structures, progressive integration of ARIA tags, enhancement of semantic markup, and internal training.

This accessibility statement applies to the website https://cellulardata.ubigi.com/.

Compliance status

The website https://cellulardata.ubigi.com/ is currently not compliant with RGAA 4.1.
A self-assessment has not yet been completed as a full graphic and technical redesign of the site is in progress.
An accessibility audit will be carried out after the launch of the new version, scheduled for 2025.

Test results

No full audit has been performed yet. A complete evaluation is planned for 2025 after the redesign.
An internal self-assessment is underway to identify the first areas for improvement.

Non-accessible content

Non-compliance:

Missing or incomplete alternative texts on some images
Insufficient contrast between text and background in some areas
Navigation issues for keyboard-only users
Missing or incorrect ARIA tags on certain pages

Disproportionate burden exemptions: None
Content not subject to the accessibility requirement: None

Preparation of this accessibility statement

This statement was prepared on June 27, 2025. It was last updated on July 21, 2025.

Technologies used to build the website

HTML5 / CSS3
JavaScript
WordPress, etc.

Testing environment

Accessibility verification has not yet been performed with assistive technologies or specialized tools.
A full audit will be conducted after the redesign.

Tools used during the evaluation

An internal self-assessment is in progress.
Accessibility analysis tools (WAVE, aXe, etc.) will be specified in the upcoming audit report.

Pages tested for compliance

No specific page has yet been fully tested for accessibility compliance.
This information will be updated after the 2025 audit.

Feedback and contact

If you encounter any difficulty accessing a content or service, you can contact us to obtain an accessible alternative:

cellulardata.en@ubigi.com

Appeal procedures

This procedure should be used in the following case:

You have reported an accessibility issue preventing access to content, and you have not received a satisfactory response.

Write to the French Defender of Rights: online form
Contact the local representative of the Defender of Rights: see the map
Send a letter (no postage required) to:
Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

Verified

ease of setting up

Ease of installation and getting connected.

customer, 07 Dec 2025

Would use again

Used Ubigi in Japan and it worked absolutely amazing! It was fairly straightforward to buy and install. I chose the unlimited one and don’t have any complaints at all. No dead spots in Tokyo, Kyoto, and Osaka. Only had a slow connection problem in Nara when it rained heavily (but everyone else’s connection through different Esims, even the local WiFi was the same so can’t really pin that on Ubigi). Was also able to use Tiktok no problem when we were out and about since Ubigi routes locally. Absolutely will use again!

First time customer, 07 Dec 2025

French Polynesia 3 gigs

It’s understandable that French Polynesia doesn’t have the best coverage, nor 5G or 5G+, but there were periods of E and 3G in main towns of several islands. There needs to be more data options between 3 and 10 gigabytes to make it easier for me. I will note that even with full bars on LTE or 5G (when you got it) did not mean that the network was as fast as expected. Many website pages still did not load for more than 10 seconds. If you just need to have data to keep in touch occasionally with friends, mostly SMS or WhatsApp then it’s perfectly fine for that. I’m not even sure I can blame Ubigi as it’s up to the local providers to prioritize their network. I’d buy it again next time.

Its cheap were other are expensive so…

Its cheap were other are expensive so its a better deal

YASMIN, 06 Dec 2025

Had trouble getting QR code the…

Had trouble getting QR code the supporting staff was prompt with the reply

AZ hiker, 06 Dec 2025

First time using an eSIM

This was my first time using an eSIM so I was a bit suspicious. The whole process from selecting the correct option to installing and implementing the Ubigi eSim was effortless and everything worked exactly as it should.

customer, 06 Dec 2025

Easy, reliable, but, be aware of fair use

Easy to install. Singnal was 9/10. Labeling the package as unlimited is kind of misleading where, at least, it should have said "unlimited with fair use" or something similar.

Mohamed Alali, 06 Dec 2025

Smooth and fast

dr Abdul Hadi shikrani, 06 Dec 2025

Easy to use

It was really easy to install and works great so far. And did not have to remove my sim card.

Vashti Ferretti, 06 Dec 2025

I found the service to be good during…

I found the service to be good during my recent trip to the Caribbean. Would consider using the service again

D McCaulay, 06 Dec 2025

Amazing

Amazing. It worked from the moment we arrived, easy, affordable, and convenient

Marta, 06 Dec 2025

It works and of if not, they help you.…

At first no connection but with the step by step online helppage I was online in Asia. It’s working great.

Jan V. , 06 Dec 2025

Very convernience

Bui Viet Dung, 06 Dec 2025

Easy to use and good coverage while in…

Easy to use and good coverage while in Japan .

Dwayne Farmer, 06 Dec 2025

In Japan for 3 weeks had no problem…

In Japan for 3 weeks had no problem with Ubigi e sim at all. Has been a great service and I will carry on using wherever I go.