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Accessibility Statement

Commitment

Ubigi is committed to making its websites, intranet, extranet, and digital services accessible, in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

To this end, we are implementing the following strategy and actions:

Multi-year plan and action program:
This plan covers a period of two years (2025–2026) and details the actions planned to improve the website’s accessibility.

  • 2025: Redesign of the main website pages. Update of images with alternative texts (alt tags) and improvement of keyboard navigation.
  • 2026: Optimization of HTML structures, progressive integration of ARIA tags, enhancement of semantic markup, and internal training.

This accessibility statement applies to the website https://cellulardata.ubigi.com/.

 

Compliance status

The website https://cellulardata.ubigi.com/ is currently not compliant with RGAA 4.1.
A self-assessment has not yet been completed as a full graphic and technical redesign of the site is in progress.
An accessibility audit will be carried out after the launch of the new version, scheduled for 2025.

 

Test results

No full audit has been performed yet. A complete evaluation is planned for 2025 after the redesign.
An internal self-assessment is underway to identify the first areas for improvement.

 

Non-accessible content

Non-compliance:

  • Missing or incomplete alternative texts on some images
  • Insufficient contrast between text and background in some areas
  • Navigation issues for keyboard-only users
  • Missing or incorrect ARIA tags on certain pages

Disproportionate burden exemptions: None
Content not subject to the accessibility requirement: None

 

Preparation of this accessibility statement

This statement was prepared on June 27, 2025. It was last updated on July 21, 2025.

 

Technologies used to build the website

  • HTML5 / CSS3
  • JavaScript
  • WordPress, etc.

 

Testing environment

Accessibility verification has not yet been performed with assistive technologies or specialized tools.
A full audit will be conducted after the redesign.

 

Tools used during the evaluation

An internal self-assessment is in progress.
Accessibility analysis tools (WAVE, aXe, etc.) will be specified in the upcoming audit report.

 

Pages tested for compliance

No specific page has yet been fully tested for accessibility compliance.
This information will be updated after the 2025 audit.

 

Feedback and contact

If you encounter any difficulty accessing a content or service, you can contact us to obtain an accessible alternative:

cellulardata.en@ubigi.com

 

Appeal procedures

This procedure should be used in the following case:

You have reported an accessibility issue preventing access to content, and you have not received a satisfactory response.

  • Write to the French Defender of Rights: online form
  • Contact the local representative of the Defender of Rights: see the map
  • Send a letter (no postage required) to:
    Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France

 

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Our go-to service for international…
Our go-to service for international travel. The best!
Lisa Zhao, 06 Jun 2026
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Good ESIM for my holiday
Easy to implement , good connection during the journey , user friendly app
Florian Neumaier, 06 Jun 2026
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Very easy to use and worked perfectly
I’m really happy with my experience! The eSIM worked very well and was easy to set up. The instructions were clear and simple, and everything worked from the first moment. I really appreciated being able to track my data usage in the app and see how much data I had left. It was also very easy to top up when needed. I would definitely use this service again!
Cecilia Offerlind, 06 Jun 2026
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Overall great experience
Overall great experience, no problem and easy to use.
Ann, 06 Jun 2026
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Overall good but there was a 10-14 hour…
Overall good but there was a 10-14 hour period where the service was down. Thankfully I could find wifi to supplement, but it would have been bad if I wasn’t able to.
LL, 06 Jun 2026
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A good ESIM
I had to change eSim providers whilst in Japan as the one I was using was very troublesome. Many Ubigi reviews were positive, so I downloaded it. Found it easy to set up and it worked very well. There was one small outage, but Ubigi have corrected it and offered compensation, great integrity.
RJc, 06 Jun 2026
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Perfect Experience
I used an Ubigi eSim for my two weeks in Japan. It was my first time using an eSim and the process was very simple. The app explained it well and I had no issue with activation. I purchased an eSim with unlimited data for peace of mind. I used it frequently and daily, mainly for social media, communicating with family and navigating Japan. I had no issues with connectivity in Tokyo and Osaka. I would absolutely recommend Ubigi and will definitely use it again later this year for my next travels!
Maja, 06 Jun 2026
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have a good conection and fast services in atenction recuarement
xcelente services, for my needes
customer, 06 Jun 2026
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It’s a must-have when travelling…
It’s a must-have when travelling abroad. The eSIM was easy to install and came with clear instructions on how to change the mobile settings upon arrival. I experienced some downtime for a few hours, but the follow-up service was excellent. I would recommend Ubigi to all travellers!
Erling, 06 Jun 2026
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The eSIM was great
The eSIM was great. Worked As soon as I landed. It did take a bit of time following instructions to load the eSIM as QR code did not automatically work from email. Would definitely use again,
customer, 06 Jun 2026
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I couldn’t get connectivity for…
At the I couldn’t get connectivity for a while. I thought it was to connect as soon as I landed in Japan but I couldn’t . I waited about half a day before it worked. Today I read an email saying there was a service interruption .
Averil Rayward, 06 Jun 2026
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Effortless to arrange
Effortless to arrange. Good mobile internet coverage.
Bob, 06 Jun 2026
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Worked fine…but
Worked fine in Osaka, Kyoto and Hiroshima but in Tokyo lost connection alot during the Day even let me without network or mobile signal a full Day
- Tiago Maia, 06 Jun 2026
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Works pretty good
Working pretty well had just few times that it had some issues. But altogether so far have been quite smooth sailing with this internet service. Funny that it works so well when we stayed in Okinawa but the connection issues what I have experienced have been in Tokyo. Just short issue not anything major. So altogether great service.
Heli, 05 Jun 2026
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Japan from Australia
Arrived in Japan from Australia and had no issues with internet connection for the 8 days. I visited Kyoto, Osaka and some outer regions ~2 hours from the cities. Thank you
Rosanne Freak-Poli, 05 Jun 2026

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