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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

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Tutorials

All our official tutorials to learn how to use Ubigiials

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 31716 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
Pricing is competitive good…
Pricing is competitive good connection. Better if the service covers multiple countries
GJ, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Fast and good signal
Fast and good signal
customer, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Instant connection and excellent coverage throughout the country
I purchased an Ubigi eSIM for my trip and the experience was excellent. As soon as I landed, my phone connected automatically—no complicated setup and no wasted time. Throughout my entire stay, it never failed once. I had coverage all over the country, both in cities and while traveling between locations, with good speed and stable connection. Everything worked perfectly from start to finish. I will definitely use Ubigi again for future trips.
Roberto, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great choice for international travel
Great choice for international travel. Went from Canada to Mexico, it was easy to activate the esim. Website keeps track for your data usage really great. Lots of reasonable options Only hick up was with activation. Need to turn on data roaming with the new esim.
customer, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install
Easy to install, works very well in French Polynesia. Very recommendable.
ckol, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great Service
Great Service
Hector, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Just worked without any problems
Just worked without any problems. That is what you hope and rarely get
Stefan, 20 Feb 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Has been great except the last 2 days…
Has been great except the last 2 days having problems using FaceTime. Needed to use WhatsApp for video calling instead
customer, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Highly recommend
Needed sim to use while in UK , good value , easy to install . Worked perfectly.
Virginia Seed , 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and set up. Panama coverage was awesome!
The eSIM was easy to set up. I could share data with another cellphone without any issues. Coverage in Panama City was excellent. I bought a 10GB plan and used just 3 GB in our 6 days trip. Lots of Uber and lots of Google Maps! I didn't have time to do streaming.
Adriana, 20 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up and use
Easy to set up and use, worked flawlessely during my trip to Japan.
customer, 19 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Definitely recommend!
We had great signal throughout various parts of Japan. Definitely recommend!
Cindy, 19 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
good aplication
good aplication! 🙂 Don’t forget to turn off the VPN.
customer, 19 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Recommended esim for Việt Nam
We installed the app from Canada and bought an esim for Vietnam before travel. Worked great for me the entire 30 days in Việt Nam!
customer, 19 Feb 2026
5 stars Verified
Verified review
This user has been identified as a buyer
They solved the problem!
Customer support solved the problem. Itvtook at least two days, but it was successful.
customer, 19 Feb 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?