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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigiials

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 30639 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
I had immediate service upon landing in…
I had immediate service upon landing in Tokyo and was very happy with the quality and speed of the service throughout my trip, especially since I was running multiple applications simultaneously. I was pleasantly surprised and impressed with how fast the data service was as well- no waiting for pages or apps to load. Very happy with Ubigi! Will be using again for future trips.
V A, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Happy travellers
Ease of connection, usage and coverage! Great eSIM purchase and can top up along the way.
Shelstar, 23 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
in general very good
booking, paying, installing, activating works very fine and is very easy. May be it is the local situation (Malaysia), connections are sometimes a bit lagging. But hotel Wifi is similar, so I don't really complain. I had no contact to Ubigi service, since it was not required at all..
Gerhard Werner, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very good reception both on the French…
Very good reception both on the French and the Dutch sides of St-Martin island.
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was a awesome experience and glitch…
It was a awesome experience and glitch free.
paul, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ease of use
Have used a few different ESIM and Found Ubigi the easiest to use
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service and connectivity
Great service and connectivity
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good experience with ubigi
Good experience with ubigi
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy and convenient to connect at…
Easy and convenient to connect at destination
Cecilia, 23 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Phone is required to be restarted daily…
Phone is required to be restarted daily to connect to the network
customer, 23 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Signup and implementation excellent and…
Signup and implementation excellent and easy. Coverage so far has been excellent.
James, 23 Jan 2026
4 stars Verified
Verified review
This user has been identified as a buyer
speed is great
speed is great, though 25gb fast speed then 1Mbit need to be announced before then after
customer, 22 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Love this store
Love this store
Pat Ross, 22 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I recommend 100%
Easy to setup and to use. Prices are fair Great service!! I recommend 100%
Phil, 22 Jan 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use, prompt response when you email them with questions.
Genaro Delprado, 22 Jan 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?