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Help center

You will find answers to frequently asked questions about eSIM and Ubigi services.

FAQ

What you need to know about eSIM, the Ubigi offer and support

Go to faq

Troubleshooting

Resolve a connectivity issue by following detailed instructions

Start

Tutorials

All our official tutorials to learn how to use Ubigi

Go to tutorials
Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 43124 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent service
When travelling you need easy, affordable and reliable data connections. All this i recieved with Ubigi eSim and this will now be my preferred choice on future trips.
Fieldings', 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The platform works very well
The platform works very well
customer, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
This was so easy to use
This was so easy to use. Thank you!
Kr Tambo, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to install worked straight away…
Easy to install worked straight away excellent coverage and good app. Easy to use and top up if needed. Good price
Mrs Nicklin, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
All easy, worked well
All easy, worked well
Axel, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Super easy setup
Super easy setup. So far it’s working great. No signal issues on subways all over Tokyo. We will see how it performs in more remote areas of Japan.
customer, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great!!!!!!!!!!
Great!!!!!!!!!!
Houwa, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Yes it was a great experience and…
Yes it was a great experience and connectivity was good. Thank you!
LINARDO L, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Useful
Useful. Works perfectly. Good rate. Just one negative point : Be careful if you change IPhone do not forget to erase the ESIM from old one.
Raymond CdM, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to set up and use
Easy to set up and use. Would recommend over and above other esims I have used
Roger, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It is very easy to use
It is very easy to use, I easly bought with my credit card
customer, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to buy and install
Easy to buy and install, good coverage
CS, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I have been on my 4th day of travel in…
I have been on my 4th day of travel in Japan. Internet has generally worked fine. So far, I had only 1 incident where I could not get a connection. It still have 26 days to go.
E.W., 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Was traveling to FL for the weekend and…
Was traveling to FL for the weekend and it worked perfectly
customer, 09 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to purchase and setup
Easy to purchase and setup. Service was available immediately on arrival in Thailand.
Peter Davis, 09 Aug 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?