Skip to content
← 返回问题
我恢复了(新)iPhone 上的数据,但我的 eSIM 配置文件无法使用。怎么办?

将数据恢复到新 iPhone 或其他 iPhone 时,eSIM 配置文件不会被恢复。这是 Apple 在数据恢复过程中的限制。

为了在恢复或重置设备后在 iPhone 上正确重新安装您的 Ubigi eSIM 配置文件,我们建议您按照以下说明操作:

A/ 如果您要将数据恢复或传输到同一部 iPhone:
使用您的主 SIM 卡(本地)连接到 WiFi 或蜂窝数据,然后按照此处的说明重新安装您的 Ubigi eSIM 配置文件。

B/ 如果你要将 数据恢复 或传输 到新的 iPhone 或 不同的 iPhone:
如果你仍然可以使用安装了 Ubigi eSIM 配置文件的 “旧 “手机,请访问该手机并进入 “设置 “删除eSIM 配置文件。(

之后,请按照此链接上的说明将 eSIM 配置文件重新安装到您的新手机上。

如果您无法访问安装了 Ubigi eSIM 配置文件的 “旧 “手机,请通过您的 Ubigi 账户中的电子邮件地址联系客户服务中心,以帮助您解决问题。

在寻找特定的东西吗?

其他常见问题:

我即将旅行。如何管理我设备上的 Ubigi eSIM 卡?

解决安卓设备上的 Ubigi eSIM 配置文件问题

解决 iPhone 上的 Ubigi eSIM 配置文件问题

iMessage 无法与我的 Ubigi eSIM 配置文件一起使用。怎么办?

如何知道我的 Ubigi eSIM 配置文件是否已在 iPhone/iPad 上激活?

如何在 iPhone 上获取并安装 Ubigi eSIM 配置文件?

如何在安卓设备上获取并安装Ubigi eSIM个人档案?

如何通过 iPhone 或 iPad 上的 Ubigi 应用程序购买数据计划?

如何检查我的 iPhone 上是否安装了 Ubigi eSIM 配置文件?

我的 iPhone/iPad 上已安装并激活 Ubigi eSIM 配置文件,但没有显示任何网络,我该怎么办?

我的 eSIM Ubigi 配置文件已在 iPhone/iPad 上安装并激活,网络已显示,但无法上网,怎么办?

我如何知道我的 Ubigi eSIM 配置文件是否已安装在我的安卓设备上?

我的安卓设备上已安装并激活 Ubigi eSIM 配置文件,网络已显示,但无法上网,我该怎么办?

移动数据已应用到我的 Android 设备上的 Ubigi eSIM 配置文件,但无法访问互联网,我该怎么办?

我可以用 Ubigi eSIM 数据计划打电话吗?

如何找到我的 Ubigi eSIM 的 ICCID(序列号)?

如何重置我的 Ubigi eSIM 账户密码?

如何查看 Ubigi eSIM 的余额?

如何删除我的 Ubigi 账户?

我购买了错误的数据计划,但没有使用,如何更改?

如何获得购买 Ubigi 数据计划的发票?

我有一部新的安卓设备。如何将我的 Ubigi eSIM 配置文件重新安装到新设备上?

当我想重新使用 iPhone 上的 Ubigi eSIM 个人档案时,我该如何启用?

当我旅行或不使用 iPhone 时,如何禁用我的 Ubigi eSIM 配置文件?

当我想在安卓设备上重新使用我的 Ubigi eSIM 配置文件时,我该如何启用它?

如何删除 iPhone/iPad 上的 Ubigi eSIM 配置文件?

Ubigi 连接失效。我是否应该禁用设备上的 DNS 或 VPN?

太棒了 Trustpilot stars Trustpilot
Trustpilot stars
基于 Trustpilot 35715条评论
5 stars 已验证
已验证评论
该用户已被识别为买家
Faultless service
Faultless service
Phill, 26 Apr 2026
4 stars 已验证
已验证评论
该用户已被识别为买家
Easy to buy and set up
Easy to buy and set up. Good price. On the other hand, coverage was patchy in some areas and when I added another 30 days I lost all unused data. This is much more like buying a new plan than buying more data.
Peter Dalton, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy connection
Easy connection, well priced
Ernest, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy to set up and good coverage in…
Easy to set up and good coverage in Japan.
Richard Lorgelly, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Highly recommended eSIM
I experienced no issues with using Ubigi eSIM. Connected when I arrived in Japan and never experienced a delay or any issues. I'm a second time user and wouldn't hesitate to use Ubigi again if the need arises.
Joyce H, 26 Apr 2026
4 stars 已验证
已验证评论
该用户已被识别为买家
Good...but..
Easy to set up, use and renew or top up. Coverage was sometimes patchy but that could be due to the local telecommunications companies. The unlimited plans for data are still capped and then you still get data at reduced speeds. I took off another star because of this, when in this day and age, unlimited data should be as described.
MANDEV SINGH, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Dont worry about it …Easy to use
Dont worry about it …Easy to use
customer hein, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Worked well in Morocco
Worked well in Morocco
Darius Kasakaitis, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Seamless transition change countries…
Seamless transition between countries within regions. Connections have been excellent. First time using this company. Love it!!
Canadian customer, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Usefull at everylocation I travel
Usefull at everylocation I travel
customer, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
First time to use Ubigi eSIM
This was my first time to buy and use Ubigi eSIM for my stay in Japan. It’s been so convenient and I feel safe since I don’t have to worry about the availability of WiFi. I can use it wherever I am even in a rural area of Japan. I can use it in trains, buses etc. I’m 65+ and didn’t have much knowledge about SIM card, but with instructions I was able to set up eSIM before I left for Japan. After I arrived in Japan I just turned on Ubigi eSIM. That was it!!
KS, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Perfect service.
Perfect service.
Édouard, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Having a great experience using Ubigi…
Having a great experience using Ubigi esim while on holiday. Thank you
customer, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great service and esim!
Esim worked perfectly the entire trip and was exactly what we needed. Good value for the price! Would definitely use again if I get to travel back to Japan again!
Bri, 26 Apr 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Very affordable and easy to use
Very affordable and easy to use. The connection is great as well. I already recommended this to my friends.
Sarita, 26 Apr 2026

您的信息已发送。
我们会尽快与您联系。

我们已考虑到您订阅了新闻通讯。