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我的 iPhone/iPad 上已安装并激活 Ubigi eSIM 配置文件,但没有显示任何网络,我该怎么办?

当您的 Ubigi eSIM 配置文件(”辅助 “计划)未连接任何网络时,您的 iPhone/iPad 上将显示如下信息:

– 阶梯形网络代表您主线路的信号状态
– 正下方的虚线网络代表您的 Ubigi eSIM(”辅助 “计划)的信号状态
当所有点均为灰色时,这表示活动 eSIM 配置文件未连接到网络。

要获取网络,您必须执行手动网络搜索。为此,请在 iPhone/iPad 上访问:

– 设置:

– 然后选择移动数据:

– 然后在数据计划中选择您的 eSIM 配置文件(”Secondary”/”Ubigi”):

– 选择网络选择

– 之后,停用自动模式以执行手动搜索:

– 最后,在显示可用网络列表时,选择 Ubigi 网络:

注意 :您将看到 Ubigi 或您所在国家/地区电信合作伙伴的名称(请参阅我们按 国家/地区分列的电信合作伙伴列表,以便选择正确的网络)。

在寻找特定的东西吗?

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其他常见问题:

我恢复了(新)iPhone 上的数据,但我的 eSIM 配置文件无法使用。怎么办?

我即将旅行。如何管理我设备上的 Ubigi eSIM 卡?

解决安卓设备上的 Ubigi eSIM 配置文件问题

解决 iPhone 上的 Ubigi eSIM 配置文件问题

iMessage 无法与我的 Ubigi eSIM 配置文件一起使用。怎么办?

如何知道我的 Ubigi eSIM 配置文件是否已在 iPhone/iPad 上激活?

如何在 iPhone 上获取并安装 Ubigi eSIM 配置文件?

如何在安卓设备上获取并安装Ubigi eSIM个人档案?

如何通过 iPhone 或 iPad 上的 Ubigi 应用程序购买数据计划?

如何检查我的 iPhone 上是否安装了 Ubigi eSIM 配置文件?

我的 eSIM Ubigi 配置文件已在 iPhone/iPad 上安装并激活,网络已显示,但无法上网,怎么办?

我如何知道我的 Ubigi eSIM 配置文件是否已安装在我的安卓设备上?

我的安卓设备上已安装并激活 Ubigi eSIM 配置文件,网络已显示,但无法上网,我该怎么办?

移动数据已应用到我的 Android 设备上的 Ubigi eSIM 配置文件,但无法访问互联网,我该怎么办?

我可以用 Ubigi eSIM 数据计划打电话吗?

如何找到我的 Ubigi eSIM 的 ICCID(序列号)?

如何重置我的 Ubigi eSIM 账户密码?

如何查看 Ubigi eSIM 的余额?

如何删除我的 Ubigi 账户?

我购买了错误的数据计划,但没有使用,如何更改?

如何获得购买 Ubigi 数据计划的发票?

我有一部新的安卓设备。如何将我的 Ubigi eSIM 配置文件重新安装到新设备上?

当我想重新使用 iPhone 上的 Ubigi eSIM 个人档案时,我该如何启用?

当我旅行或不使用 iPhone 时,如何禁用我的 Ubigi eSIM 配置文件?

当我想在安卓设备上重新使用我的 Ubigi eSIM 配置文件时,我该如何启用它?

如何删除 iPhone/iPad 上的 Ubigi eSIM 配置文件?

Ubigi 连接失效。我是否应该禁用设备上的 DNS 或 VPN?

太棒了 Trustpilot stars Trustpilot
Trustpilot stars
基于 Trustpilot 上48024条评论
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy to use and worked perfectly the…
Easy to use and worked perfectly the entire time I was in Japan.
customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great experience
Easy to use. Good , competitive price, amazing coverage at the destination chosen by me. I’m definitely going to choose Ubigi again for my next trip
Aneta R, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
So easy to install and top up.
So easy to install and top up.
customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Never had a problem with connection
Never had a problem with connection. Fairly priced too.
JP, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Great experiment using ubigi
Great experiment using ubigi. Good company. Godspeed !
Josie McKay, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
I am pretty happy with Ubigi eSIM
I am pretty happy with Ubigi eSIM. It worked well, connected immediate after we arrived to Papeete in French Polynesia by cruise ship and then connected very well also when we visited Moorea and Raiatea islands. The speed of the network was good as well. The app is easy to use and the eSIM installation was quick too. Thank you Ubigi.
customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
i had internet connection immediately…
i had internet connection immediately once i figured out my phone issues. your phone does need to be unlocked in order for the Esim to work.
Valued Customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
SIM worked well
SIM worked well. Staff were responsive when I had trouble installing it. Good plan with right amount of data at a good price.
customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
Easy as set up process
Easy as set up process
Steve, 09 Oct 2026
4 stars 已验证
已验证评论
该用户已被识别为买家
Ubigi good and bad
I have used Ubigi in a few countries. Using one eSim to connect to different countries made it easy. However the network connection / speed could be a bit disappointing at some places, even urban areas. The biggest drawback of Ubigi is their pricing. I find them to be very expensive in comparison to other providers. The structure also makes it hard to pick a package. It's either too much or too little. I observed my travel companions use cheaper plans just with the same connectivity. Even though the cheaper brands may have some teething problems, they can usually be resolved with a reset or restart. This led me to think Ubigi is not worth the high price tag.
Smallbell, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
No problems at all
Easy to buy, easy to install, no problems in two different countries ( Hongkong and Japan)
customer, 09 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
My data transfer solution for Canada
On Road trip to Canada I needed a reliable and affordable digital SIM card for data transfer. Ubigi offers the perfect solution ! Thank you
Bruno, 08 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
The first time is difficult to follow…
The first time is difficult to follow but very fast to get help and it’s fine after get everything working fine. So far we don’t have any problems. We keep using it whenever we come back to Japan every year. Thanks
customer, 08 Oct 2026
5 stars 已验证
已验证评论
该用户已被识别为买家
It is good but little bit expensive
It is good but little bit expensive
customer, 08 Oct 2026
4 stars 已验证
已验证评论
该用户已被识别为买家
Competing eSIM Services? 18Sep-01Oct2026
Firstly, I came to Ubigi with an iPhone16 under a Verizon plan with automatic TravelPass at $12 per day. When I returned from 14 days in Switzerland, I discovered that Verizon had charged me $108 for 9 days usage of TravelPass; this is virtually every day I used my phone there. So I do not know whether or to what extent my Ubigi eSIM actually kicked in, although I did receive messages declaring that it had done so. Others around me appeared to have positive success with their Ubigi eSIMs. A subtle problem I noticed was that I needed to register my eSIM as TranSatel several times separately for Voice, Data, Data Roaming, WiFi, and possibly other categories or channels of use. Initially, in the integrated Zürich Airport and Train Station, I needed WiFi to get settled in Switzerland; my iPhone16 seemed to turn to Verizon’s TravelPass by default. I would be gratified to obtain clarification on how to employ eSIMs in the circumstances described above. All that said, I successfully prevailed upon Verizon to refund my $108. I gave a (better than) neutral rating for obvious reasons and intend to return to my Ubigi eSIM for future international travel.
Ray, 08 Oct 2026
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