UbiClub Loyalty Program
Terms and Conditions
Dated: May 2026
By having an Ubigi account, you accept and agree to be bound by these Terms and Conditions and acknowledge that you have read and understood them.
These Terms and Conditions are supplemental to the General Terms and Conditions (“GTC”) governing the provision of Ubigi services. In case of dispute between the Parties, both the GTC and these Terms and Conditions apply. In the event of a contradiction, these Terms and Conditions shall prevail, solely with respect to matters relating to the UbiClub loyalty program.
1. Definitions
- “Cashback” refers solely to a commercial reward mechanism expressed as a percentage of an eligible purchase amount, resulting exclusively in the allocation of UbiCoins to the customer’s wallet and not in any cash refund or monetary payment.
- “UbiCoins” refers to a non-monetary promotional unit awarded to customers as part of the UbiClub loyalty program, granting a right to a discount on future purchases of Ubigi services. UbiCoins do not constitute legal tender, electronic money, virtual currency, crypto-asset or any financial instrument and have no cash value. UbiCoins are not crypto-assets, tokens, stablecoins or blockchain-based assets and are not related in any manner to any third-party cryptocurrency, including any digital asset bearing a similar name.
- “Wallet” refers to a technical loyalty account used solely to track the accumulation and use of UbiCoins for promotional purposes. It is not a payment account, not a stored-value account and does not allow withdrawals, transfers or exchanges.
2. Program scope
3. Definition and value of UbiCoins
These Cashback rates may vary over time. Applicable rates are clearly displayed to the customer in the product catalogue at the time of purchase.
Please note that UbiCoins are awarded exclusively to the account that completes the payment for the data plan, using a personal payment method (via credit card or any other available personal payment method).
The UbiCoins wallet is strictly linked to the account used to purchase the relevant data plan and there is no limit to the amount of UbiCoins that can be accumulated in a UbiCoins wallet.
4. Value of UbiCoins and cashback calculation
EXAMPLES
| Standard purchase | Purchase with a 50% discount applied at checkout | Purchase using 300 available UbiCoins |
|---|---|---|
| If you purchase a data plan priced at $25 and eligible for 6% cashback, you will earn $1.50, equivalent to 150 UbiCoins. | If a 50% discount is applied, your $25 data plan is reduced to $12.50. With a 6% cashback rate, you will earn $0.75, equivalent to 75 UbiCoins. | If you use 300 UbiCoins ($3) at checkout, your $25 data plan becomes $22. With a 6% cashback rate, you will earn $1.32, equivalent to 132 UbiCoins. |
5. Currency conversion
| Example with GBP |
|---|
| If you purchase a £25 data plan and the monthly exchange rate converts £1 to $1.25, the calculation of UbiCoins will be based on the equivalent amount of $31.25. With a 6% cashback rate, you will earn $1.875, equivalent to 187 UbiCoins. |
6. Use of UbiCoins
Please note that customers can use their UbiCoins to purchase one-off data plans and annual plans.
However, a credit card full payment is required for monthly plans and add-ons, so UbiCoins cannot be used for those purchases.
7. Use of the full balance
However, if the UbiCoins available balance covers most of a data plan’s cost but not its full amount, a minimum payment of $1 (or the equivalent in other currencies) is required to complete the transaction.
8. Validity period of UbiCoins
The wallet expiration date is updated after each purchase — whether one-off or recurring — based on the date of the most recent transaction.
If no additional purchase is made before expiration, the entire UbiCoins balance is permanently forfeited.
Customers will be informed, where reasonably possible, of the upcoming expiration of their UbiCoins balance.
9. Non-cumulative benefits
10. UbiCoins history
11. Loss of UbiCoins
If the user deletes their account, all UbiCoins available in the UbiCoins wallet will be automatically and permanently deleted. The UbiCoins associated with the deleted account cannot, under any circumstances, be refunded, transferred, or reactivated at a later time. Their loss is irreversible, and the user expressly acknowledges waiving any claim or compensation related to these UbiCoins following the deletion of their account.
12. Others
- In the event of any discrepancy between language versions, the English version shall prevail.
- UbiCoins are strictly personal, non-transferable and non-assignable. They cannot be sold, exchanged, transferred, redeemed for cash, or used outside the Ubigi ecosystem.
- These Terms and Conditions are governed by French law. Any dispute relating to the UbiClub loyalty program shall be subject to the jurisdiction specified in the Ubigi General Terms and Conditions.
How to check eSIM compatibility
How to check carrier unlocking