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Installation

Check eSIM
profile installation

Check if your eSIM profile
is installed on your device.

Activation

Check eSIM
profile activation

Check if your eSIM profile
is activated on your device.

Apply data

Apply data
to eSIM profile

Ensure data is applied
to your Ubigi eSIM profile.

Check APN

Check APN
configuration

Ensure that the APN
is correctly set for
your Ubigi connectivty.

Check Networks

Check network
display

Check the network status
for your Ubigi connectivity.

Final checks

Final checks!

Check account
creation and
Internet access.

First, check if the Ubigi eSIM profile is installed on your iPad.

Go to: Settings > Mobile data > under Mobile plans: installed eSIM profile will appear as Ubigi or Transatel*

If your eSIM profile is already installed, go to step 2.

If no eSIM is installed yet, go to Get started and follow instructions for your device.

If you deleted your eSIM profil, please follow instructions on this link.

*Ubigi is a Transatel-NTT service.

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Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

To check if your device is eSIM compatible, follow these steps:​

Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

  • Go to Settings.
  • Select General.
  • Choose About/Information.
  • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)