Self Assistance - eSIM installation

First, check on this list if your device is compatible with Ubigi services.

If your device is compatible with Ubigi services, it must be equipped with an eSIM or a physical SIM card:

– Your device is equipped with an eSIM: go to the next step.

– Your device is equipped with a physical SIM card: follow instructions here.

Check now if an eSIM profile is installed/pre-installed on your device. Click on:

Start > Settings > Networks & Internet > Cellular > eSIM Profiles.
At the top of the page, you can see which SIM card/eSIM are installed on your device. Ubigi eSIM profiles will be displayed as TSL-1234 (ex: TSL-0131, TSL-0199, etc.).

If you have a Ubigi eSIM profile, click on the little arrow to display more options and click on use to select it (click yes on the displayed message).

If no Ubigi eSIM profile is installed, please follow instructions here to install a Ubigi eSIM profile.

Once the Ubigi eSIM profile is installed, click on it to display more options and click on use to select it. After that, go to the next step.

Verified

Very easy to use and great service!

Very easy to use and great service! 10/10!

Colby, 03 Oct 2026

Quick install

Quick install, all working

Thomas, 03 Oct 2026

Well done

No complaints

Leo, 03 Oct 2026

Great connection so far

Great connection so far. Some area are deadzone. But overall very reliable.

Wyn, 03 Oct 2026

It was really easy to use and it worked…

It was really easy to use and it worked perfectly fine throughout Our whole trip in Japan!

customer, 03 Oct 2026

Great internet connection

Great internet connection So good I haven’t bothered to connect to my hotel wi-fi

Paul Baines, 03 Oct 2026

Easy to purchase an esim

Easy to purchase an esim, clear and good pricing and never had problems with reception

Works perfect when landed

Works perfect when landed, I just wish there was a way to actually test it before going to a destination country for a complete piece of mind

Easy to set up and seamless operation

ALAN, 03 Oct 2026

The internet was fast and reliable.

Doreen, 03 Oct 2026

It’s good

It’s good, a little slow, but it works

Easy to use and worked well

I have used Ubigi in both Portugal and…

I have used Ubigi in both Portugal and Japan. It has exceeded my expectations each time I’ve used it. It was easy to setup, very economical and the speed and efficiency was top notch.

William, 03 Oct 2026

Best one for Marokko

The application is very intuitive and…

The application is very intuitive and easy to use.

Charlie Campagna, 03 Oct 2026