Self Assistance - eSIM installation

First, check on this list if your device is compatible with Ubigi services.

If your device is compatible with Ubigi services, it must be equipped with an eSIM or a physical SIM card:

– Your device is equipped with an eSIM: go to the next step.

– Your device is equipped with a physical SIM card: follow instructions here.

Check now if an eSIM profile is installed/pre-installed on your device. Click on:

Start > Settings > Networks & Internet > Cellular > eSIM Profiles.
At the top of the page, you can see which SIM card/eSIM are installed on your device. Ubigi eSIM profiles will be displayed as TSL-1234 (ex: TSL-0131, TSL-0199, etc.).

If you have a Ubigi eSIM profile, click on the little arrow to display more options and click on use to select it (click yes on the displayed message).

If no Ubigi eSIM profile is installed, please follow instructions here to install a Ubigi eSIM profile.

Once the Ubigi eSIM profile is installed, click on it to display more options and click on use to select it. After that, go to the next step.

Verified

Works well and easy to use

Works well and easy to use Rates are fine

customer, 08 Mar 2026

Just perfect!

Lena Gelin, 08 Mar 2026

Great 5G coverage

Great 5G coverage all around during my Philippines vacation trip.

Kevin Abian, 08 Mar 2026

Easy

Easy, fast and simple. It works good. Up to today, no problème.

Jean jacques Decaux, 08 Mar 2026

Great experience

Great service. Great price, easy to install and use

Rob from new york city, 08 Mar 2026

Easy to use and setup

John, 08 Mar 2026

The app works well

The app works well. It provides internet as soon as you arrive in your destination country. Competitive internet charges

Jaroslaw, 08 Mar 2026

Simple ro use with good coverage

Simple ro use with good coverage. Responsive help centre.

customerIW, 08 Mar 2026

Internet worked great

Internet worked great, it would be cool if it was possible to add a calls&sms feature :) will probably use again!

Ana, 08 Mar 2026

Nagoya, Japan trip was awesome

Took a trip to Nagoya, Japan. Ubigi worked everywhere we went with no problems. Easy to connect and uploading pics and videos everyday with no problems. Definitely going to get it for when we go to Korea

customer Raymond M., 07 Mar 2026

eSIM works perfectly fine.

customer, 07 Mar 2026

…in Japan

So far so good

jay yanamura, 07 Mar 2026

It worked as it was suppose to.

Perfect app for abroad e-sim