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Installation

Check eSIM
profile installation

Check if your eSIM profile
is installed on your device.

Activation

Check eSIM
profile activation

Check if your eSIM profile
is activated on your device.

Apply data

Apply data
to eSIM profile

Ensure data is applied
to your Ubigi eSIM profile.

Check APN

Check APN
configuration

Ensure that the APN
is correctly set for
your Ubigi connectivty.

Check Networks

Check network
display

Check the network status
for your Ubigi connectivity.

Final checks

Final checks!

Check account
creation and
Internet access.

First, check on this list if your device is compatible with Ubigi services.

If your device is compatible with Ubigi services, it must be equipped with an eSIM or a physical SIM card:

– Your device is equipped with an eSIM: go to the next step.

– Your device is equipped with a physical SIM card: follow instructions here.

Check now if an eSIM profile is installed/pre-installed on your device. Click on:

Start > Settings > Networks & Internet > Cellular > eSIM Profiles.
At the top of the page, you can see which SIM card/eSIM are installed on your device. Ubigi eSIM profiles will be displayed as TSL-1234 (ex: TSL-0131, TSL-0199, etc.).

If you have a Ubigi eSIM profile, click on the little arrow to display more options and click on use to select it (click yes on the displayed message).

If no Ubigi eSIM profile is installed, please follow instructions here to install a Ubigi eSIM profile.

Once the Ubigi eSIM profile is installed, click on it to display more options and click on use to select it. After that, go to the next step.


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Ubigi eSIM data plans work on eSIM-enabled and network unlocked devices.

To check if your device is eSIM compatible, follow these steps:​

Dial *#06#. If you have an EID code on the screen, your phone is eSIM compatible.

To check if your iPhone/iPad is locked or unlocked by your provider, follow these steps:​

  • Go to Settings.
  • Select General.
  • Choose About/Information.
  • Scroll down to Network provider lock/Carrier lock. You will see either "No SIM restrictions" or "SIM restricted" in this field. Check here what to do if you have "SIM restricted".

To check if your Android device is locked or unlocked, please contact your original carrier. (You can also test using a different carrier in your home country, which is usually not possible with a SIM-locked device)