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How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

First, make sure that the SIM card is well inserted in the SIM card slot of your device (please refer to the instruction manual of your device).

Then, the only thing you have to do is to connect your device to the Ubigi network and create your personal account. To do that, please follow the instructions here.

Voilà ! You can now enjoy your Ubigi services.

Note: in case there is no SIM card inserted in your device, first make sure it is compatible with Ubigi service: Which Windows 10 or Windows 11 devices are compatible with Ubigi services?
If it is compatible and you never had a SIM card or you lost it, please contact device manufacturer directly to request a new one.

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Other frequently asked questions:

Will data latency be impacted by the IP location feature?

Why is my Ubigi connection not working?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

What is the difference between a Country of Residence IP address and a Regional IP address?

Is the IP location feature free?

IP location feature: which devices are supported?

Can I make phone calls with Ubigi eSIM data plans?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Which mobile devices support Ubigi eSIM?

What is a one-off and a recurring Ubigi data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is the best way to contact Ubigi support?

How to use Ubigi with a dual SIM device?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to set the APN for Ubigi eSIM?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

Do I need Wi-Fi to purchase a Ubigi data plan?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 48169 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Great choice of eSim
My eSim started working immediately when I turned my phone on in Japan. There were only very few occasions when it didn't have cover. Mostly in remote hilly regions. I travelled in Honshu, Hokkaido and Shikoku. It was invaluable for negotiating public transport in Tokyo and Kyoto.
Linda J, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great because no issues with getting…
Great because no issues with getting connected, just happens! Top up incredibly easy.
Meredith, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
No problems whatsoever
No problems whatsoever
customer, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
In October 2026
In October 2026, we took a week-long road trip to see the fall colors, flying into Memanbetsu Airport and driving west from the Shiretoko Peninsula. We even took a short boat cruise along the coast. I was surprised that we had Wi-Fi almost everywhere! I’m so glad I chose Ubigi.
Yasumin, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Super easy to use and reliable service
Super easy to use and reliable service
YF, 10 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
It took a while before I got…
It took a while before I got connection, but now it works well. Next time it will be even better, I reckon.
Gonny, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi works perfect
Ubigi works perfect. It’s easy and well explained.
Helen, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Best one for Japan
Excellent for Japan and very easy to use & check usage.strongly recommend 👍🏻
Miss Sarah Barker, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Used Ubigi eSIM for a recent trip to Japan
Used Ubigi eSIM for a recent trip to Japan. So easy to download in advance then activate on arrival in Japan. Received discount code so applied that when setting up another eSIM on my husbands’s phone - great value. Can also add extra data if needed at any stage. Great price, great service, would highly recommend.
Niamh , 10 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
After a few clicks works beautifully in Japan
Thee are several manipulations to do before use - once that’s figured out, it’s very easy to switch between local wifi and Ubigi. Highly recommend.
Julie Mc Donald, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi was easy and convenient
Ubigi was easy and convenient. I didn’t have any issues with the data during the stay in Korea and highly recommended. Thanks!
customer, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
So far so good
So far so good! I love it when I can connect to free Spotify anywhere I want.
Tita Mapili, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use . Connected without issue and good signal strength throughout our holiday. Very cost effective compared to the other companies we looked at
Lynne, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It is very great..work very well in…
It is very great..work very well in Japan
jean marie, 10 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
So easy to set up and gave us the…
So easy to set up and gave us the connectives needed on our Japan holiday
customer, 10 Oct 2026
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