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Do I get a confirmation email for my Ubigi eSIM profile order?

Yes, once your Ubigi order is completed and the payment is validated, you will receive a confirmation email.

If you purchase your eSIM through the website, the email will include a QR code to install your eSIM profile and a “Sign up” button to create your Ubigi account and link your eSIM.

If you purchase through the Ubigi app, you will still receive a payment receipt and confirmation email, but no QR code is needed, as you can install the eSIM directly via the app.

Note: If you do not receive the email, please:
– Check your SPAM/junk folder.
– Verify that you entered your email address correctly during the order process.
– Ensure you are using an internet connection that allows emails to be downloaded (e.g., a Wi-Fi connection).

If you need further assistance, please do not hesitate to contact our Customer Support.

Looking for something specific?

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Based on 43440 reviews on Trustpilot
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Top.
Top…top…..
customer, 13 Aug 2026
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Easy to set up this e sim for using in…
Easy to set up this e sim for using in Japan. Various data deals available
wendy precious, 13 Aug 2026
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This is a wonderful experience
This is a wonderful with no worries experience. I went to Japan and to Turkey and I have no issue at all. I blindly recommend Ubigi
MARTIN BRUNO, 13 Aug 2026
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Easy to install and great 5G everywhere…
Easy to install and great 5G everywhere in Tokyo.
customer, 13 Aug 2026
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Very satisfied use Ubigi in Swiss
Very satisfied use Ubigi in Swiss - Hope next time can use it in Asia. Very corious how it will be - but for Swiss was very good without any problem at all. Thank you Ubigi 🙏🏿🙏🏿
JAKA SANTOSA, 13 Aug 2026
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Easy to use and pricing is great
Easy to use and pricing is great
MichyB, 13 Aug 2026
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I bought an eSIM Europe coverage and it…
I bought an eSIM Europe coverage and it was perfect! it worked like a charm.
Client, 13 Aug 2026
4 stars Verified
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Very easy to use and good price
Very easy to use and good price
customersue, 13 Aug 2026
5 stars Verified
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Easy to use app, excellent connectivity.
Easy to use app with good notifications. Very effective eSim, easy to install and use. The connection quality was excellent throughout the whole period I used it (Japan)
Holmen, 13 Aug 2026
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It just works and it’s cheap
It just works and it’s cheap. One less thing I have to worry about when traveling abroad.
Dave, 13 Aug 2026
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Easy and affordable
Easy, fast, simple to setup, and affordable prices. I recommend.
jvde, 13 Aug 2026
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Works just fine in Turkey
Works just fine in Turkey. Fast internet connection.
customer, 13 Aug 2026
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Good connection no problem
Good connection no problem
customer, 13 Aug 2026
4 stars Verified
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Able to receive good connection around…
Able to receive good connection around Marrakesh but data run out pretty fast when downloading.
customer, 13 Aug 2026
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Instant connection on landing
Instant connection on landing Excellent coverage
customer, 13 Aug 2026

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