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How to prepare my travel with Ubigi?

To access the Ubigi connectivity and connect to Ubigi services, you must first be equipped with an eSIM compatible and carrier-unlocked device.


If you purchase your data plan on ubigi.com:
– Go to our catalog on our website
– Select your destination and choose your data plan
– Follow instructions to complete your purchase
After your checkout, you will receive an email with a QR code :
– Hold & press the QR code or scan it. If you are unable to, open the email on another device to scan it and install your Ubigi eSIM data plan on your device.
– Click on the “Sign up” button in the email to create your Ubigi account and link your eSIM to it. From there, you’ll be able to track your data usage in real time, receive alert notifications, and top up easily whenever you need.


If you purchase via the Ubigi app:
– Download the app from the App Store or Google Play, and create your account
– Browse the catalog and purchase a data plan
– Install your eSIM directly from your dashboard by following the instructions

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
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Based on 48490 reviews on Trustpilot
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In general
In general, The data connection was good. No interruption and no problem to use with Ubigi.
Tony Nguyen, 13 Oct 2026
5 stars Verified
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Easy to use
Easy to use. Great choice, very fair prices and no hassles.
Elva, 13 Oct 2026
5 stars Verified
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Works well
I used the service in Japan. Though initially complicated for me once it was working it was practical and cost effective
David Essertier, 13 Oct 2026
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Overall amazing experience and network…
Overall amazing experience and network strength was really awesome during our trip. If possible try bringing prices down for a bit
Rishab, 13 Oct 2026
4 stars Verified
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I rated 4 because the signal in the kix…
I rated 4 because the signal in the kix is not strong, but overall experience was good.
customer, 13 Oct 2026
4 stars Verified
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good connection
Good connection Good price Bad online instruction It seems many instructions on the website are outdated.
customer, 13 Oct 2026
4 stars Verified
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Very helpful thank
Very helpful thank
customer, 13 Oct 2026
5 stars Verified
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Very good connection and speed
Very good connection and speed. No issue whatsoever.
Giulio, 13 Oct 2026
5 stars Verified
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Great experience!
Great experience!
customer, 13 Oct 2026
4 stars Verified
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It functions as it should be
It functions as it should be
customer, 13 Oct 2026
5 stars Verified
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Easy installation
Easy installation, and automatic activation once you are in the country!
Gauthier, 13 Oct 2026
4 stars Verified
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I worked well overall but in some…
I worked well overall but in some places I needed to change the operator
customer, 13 Oct 2026
5 stars Verified
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Work well in Japan.
Work well in Japan. Was quite simple to install. Gave me all the tech contact that I needed.
David, 13 Oct 2026
5 stars Verified
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Very good service, great coverage.
It was very good, working everywhere.
Eva Klejmova, 13 Oct 2026
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Highly recommended
Minor flaw..Occasionally, I have to restart my phone stating " offline" that prevents me to go to my mail and google...but overall, Ubiji is great..no need of a physical simm card
vera, 13 Oct 2026
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