Skip to content
EN
$ USD
Ubigi cart buttonCart Ubigi
eSIM STORE
EN
$ USD
cross
LANGUAGE
CURRENCY
DA Dansk DE Deutsch EN English ES Español FI Suomi FR Français IT Italiano JA 日本語 KO 한국어
MS Bahasa Melayu NB Norsk Bokmål NL Nederlands PL Polski PT Português SV Svenska TL Filipino TR Türkçe ZH 中文 (中国)
€ EUR Euro $ USD United States Dollar $ AUD Australian Dollar £ GBP British Pound $ CAD Canadian Dollar ¥ CNY Chinese Yuan Renminbi ¥ JPY Japanese Yen
cross
Choose your language
Bahasa Melayu Dansk Deutsch English Español Filipino Français Italiano Nederlands Norsk Bokmål Polski Português Suomi Svenska Türkçe 中文 (中国) 日本語 한국어
← Back to questions
I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

The QR code you received to install your Ubigi eSIM profile must be activated within 6 months after your purchase. This means that if you lose your phone before having scanned it, you can still complete the installation later with your new/another eSIM compatible device.

For any additional help, do not hesitate to contact our Customer Support.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

Looking for something specific?

Cross

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 47850 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
it just worked
it just worked. no fuss. no surprises and it gave absolutely enjoyable speeds even on highways and remote locations. totally dependable
AK Ganesh, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
excellent coverage as I took the europe package for my business trip
I had a great experience from taking the ubigi esim and the internet connectivity is great across the europe
Ram, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great app to use so you don’tMust Have!!! have to…
Great app to use so you don’t have to use SIM cards. It was very reasonably priced in Japan so that made it even better. The quality of the service was great too
Kodie, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great network coverage and service.
Great network coverage and service.
ROMESTEAD PECUNDO, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent coverage
Excellent coverage even at glacier paradise at 3800 m
Manoj, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable data connection
Easy to use app Fast and reliable data connection in Korea
Ernesto, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use and works everywhere
Easy to use and works everywhere
D S Danti, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use.
Easy to use.
Gordon Coram, 07 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Very good was happy with the…
Very good was happy with the connectivity
customer, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect,simple
Perfect,simple, flawless service.
Ivan, 07 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Amazing
No issues whatsoever!
Bunty, 07 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
it works
it works, I've lost the connexion a few times but it's ok
customer, 07 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
I had a problem to start my service
I had a problem to start my service. I tried everything they wrote on the Ubigi website, but nothing helped. After more than two hours of no success, my husband gave me the idea to "restart my phone". As I did that, everything was smooth and no problem. Perhaps there will be someone that had a same problem as I did? Maybe it will help other people when this option is also mentioned on the website?
Mic, 07 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Great Experience, wishing for more
Easy and fast setup, connected way faster than other esims. Pretty good coverage overall. Having an option for monthly plans past 5gb would be helpful. As of now, 5gb for one month may not be enough and individual top up would be expensive.
customer, 07 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Ease of use and fair consumption of…
Ease of use and fair consumption of data. Note: Please add Arabic to the interface for easy dealing and attracting many customers
Samy Elshaarawy, 07 Oct 2026
cross
Thank you

Your message has been sent.
We’ll get back to you shortly.

cross
Thank you

We have taken into account your subscription to the newsletter

cross
How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

cross
You already have an eSIM in your cart.
cart

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?