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← Back to questions
I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

The QR code you received to install your Ubigi eSIM profile must be activated within 6 months after your purchase. This means that if you lose your phone before having scanned it, you can still complete the installation later with your new/another eSIM compatible device.

For any additional help, do not hesitate to contact our Customer Support.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

Looking for something specific?

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 45164 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
I have received a good connection since…
I have received a good connection since I arrived at my destination, although it did not connect until a while later. There are few places where the connection is lost and sometimes leaves me blank. But very good service for someone like me, it stressed me out not having a data connection, although I must say that I got my children a prepaid chip and it was cheaper (10 €) and they have data and telephone connection
Fernando Castillo Chanis, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Immediate connection and service for a…
Immediate connection and service for a cheap price, very easy
customer, 06 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Best esim for travelers
Great. Very little latency or downtime. Very helpful in my travel. Hotel bookings. Maps. Airline check-ins and bookings and VoIP calls back home.
Makanda, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good experience
Easy to purchase and install, reasonable price, good connectivity. Zero issues during my trip.
Robert, 06 Sep 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Didn’t work initially upon arrival to…
Didn’t work initially upon arrival to Switzerland. Wasted time trying to figure out what was wrong. Contacted Ubigi and magically it then worked. Received reply after some hours.
Tom Bennett, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
in Japan always online
easy to install and good signal everywhere
Senese, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
No problem connecting when we arrived…
No problem connecting when we arrived in Europe.
customer, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent value and great signal all over Europe
Excellent value, super signal very easy to use, can get an Amazon or ubigi site
sunny v, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Internet started working the moment i…
Internet started working the moment i landed in the other country, had no glitches, it was perfect
Marija, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I have used Ubigi for several years…
I have used Ubigi for several years while traveling and for a family member visting the USA. Their service is very good. Their web site is easy to use and intuitive. The billing process is transparrent. There is no fear of erroneous billing.
David Evans, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The service was good ..:
The service was good , no interruptions.
customer, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It’s been working great with no issues.
It’s been working great with no issues. Easy to install.
Peter, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
For value and coverage
Researched our needs and very glad I went with Ubigi. I did not stint on usage and could avoid free wifi woes with our 10Gb for our month travelling the South Island. Maps, music, Emails and even social media were all available to us in all but the most remote area.
Norma Doyle, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy and cheap
Very easy and cheap
Juanita Garrett, 06 Sep 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Everything Ok!✅
Everything Ok!✅
Petra, 06 Sep 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?