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I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

When purchasing an eSIM profile with a preloaded data plan on the Ubigi website, you can choose the currency in which you want to pay (Euro, US-dollar, Japanese Yen).

However, when you create your Ubigi account, the currency is applied automatically and it depends on the country of residence you have selected:

– If you selected a country of the EURO zone, the currency EURO (€) will be applied to all your purchases from your Ubigi account
– If you selected Japan, the currency JPY (Japanese Yen – ¥ ) will be applied to all your purchases from your Ubigi account
– If you selected another country beside Japan and countries of the EURO zone, the US-dollar ($) will be applied

If you selected the currency US-dollar for your first Ubigi purchase, but then created your Ubigi account with for instance France as country of residence, the currency EURO (€) will be applied for your future purchases on your Ubigi account.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Based on 32572 reviews on Trustpilot
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It was si easy to install the e-sim and…
It was so easy to install the e-sim and we used in London perfectly. Highly recommended
customerDiego, 10 Mar 2026
5 stars Verified
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Easy to use
Easy to use. Connection is excellent.
HANH TIEU, 10 Mar 2026
4 stars Verified
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This user has been identified as a buyer
A bit clunky in installing the eSIM
A bit clunky in installing the eSIM
Timothy, 10 Mar 2026
5 stars Verified
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Easy and convenient
Easy and convenient
Stephen L, 10 Mar 2026
4 stars Verified
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Internet works well
Internet works well. However it was not possible to pay by Union Pay
customer, 10 Mar 2026
5 stars Verified
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It was fast and easy
It was fast and easy, and the data worked perfectly.
customer, 10 Mar 2026
5 stars Verified
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Easy to use and good value.
Easy to use and good value.
pat haxell, 10 Mar 2026
5 stars Verified
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Easy to install and good coverage.
Easy to install and good coverage.
A Sowik, 10 Mar 2026
5 stars Verified
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This user has been identified as a buyer
Only one esim to rule them all
Only one esim to install. Cheap and easy to use. No more paying for roaming outside UK.
Jérémie, 10 Mar 2026
5 stars Verified
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functioned superbly very good value
It functioned superbly and was very good value.
dvxl, 10 Mar 2026
5 stars Verified
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Ubiqui really works!
Easy to acquire and set up. Service was great and internet was quick and reliable. Great experience overall.
Angela Mora, 10 Mar 2026
5 stars Verified
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Easy installing
Easy installing. Great to use.
Tom , 10 Mar 2026
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Extremely to navigate as a first time…
Extremely to navigate as a first time user and it works perfectly
Damian Garrett, 10 Mar 2026
5 stars Verified
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The process was super easy and I had no…
The process was super easy and I had no issues of getting connected immediately after landing. I didn’t miss one minute. I think the only thing I would suggest is making it very clear that you cannot call via cellular service and people will need to utilize WhatsApp or iMessage. I’m not 100% but I think my friend who had an android had issues or was unable to set up an eSIM but could’ve been user error. overall I had a great experience, 10 out of 10 would recommend to anyone who has an iPhone who is traveling abroad.
customer, 10 Mar 2026

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