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Why is my promo code invalid?

Note: Referral codes (Referrer code and Reward code starting with an R-) are not accepted when purchasing an eSIM profile on the website. However, they are accepted when you recharge your Ubigi account via the Ubigi app

If you get an error message when using a promo code when purchasing an eSIM profile on our website or when you top up your Ubigi account from the app:
When typing the code into the Promo Code field, make sure to:
– respect upper and lower case letters
– proofread carefully to avoid typing errors
– not to put any space(s) before or after the promo code

Also, each promo code may have a limited validity period, so make sure that the code is still valid (you will find this information on the email or information note received with that promo code)

If the situation persists even after meeting all these conditions, do not hesitate to contact our Customer Service for further assistance.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
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Based on 43440 reviews on Trustpilot
5 stars Verified
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It just works and it’s cheap
It just works and it’s cheap. One less thing I have to worry about when traveling abroad.
Dave, 13 Aug 2026
5 stars Verified
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Easy and affordable
Easy, fast, simple to setup, and affordable prices. I recommend.
jvde, 13 Aug 2026
5 stars Verified
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Works just fine in Turkey
Works just fine in Turkey. Fast internet connection.
customer, 13 Aug 2026
5 stars Verified
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This user has been identified as a buyer
Good connection no problem
Good connection no problem
customer, 13 Aug 2026
4 stars Verified
Verified review
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Able to receive good connection around…
Able to receive good connection around Marrakesh but data run out pretty fast when downloading.
customer, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Instant connection on landing
Instant connection on landing Excellent coverage
customer, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good Product
Easy installation. Works like it should
Tim, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Worked well
Good connection most of the time 👍
customer, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I was looking for an affordable and…
I was looking for an affordable and reliable data plan when ChatGPT mentioned Ubigi to me. When I checked the website and saw the options and prices, I honestly thought it seemed too good to be true. I decided to give it a try, and I was pleasantly surprised. Not only was it very easy to install the eSIM using the app, but the data plan also worked very well as soon as I arrived at my vacation destination. The plan also roams on the networks of reputable local mobile operators, which is a big plus. I love Ubigi and will definitely keep using it for my travels. I highly recommend it! Thank you, Ubigi!
Gilles, 13 Aug 2026
5 stars Verified
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Internet was very fast and reliable at…
Internet was very fast and reliable at all locations
customer, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi eSIM has been fantastic
Ubigi eSIM has been fantastic! Very easy to use and great connection in the 3+ countries already. Instantaneously connects you the moment you land, couldn’t be happier!
customer, 13 Aug 2026
5 stars Verified
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Very easy to use
Very easy to use ! 🥰 love it
Vicki Osborn, 13 Aug 2026
5 stars Verified
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Worked well and easy to set up
Worked well and easy to set up
customer, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Good coverge everywhere i want
Good coverge everywhere i want
EMAD, 13 Aug 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent using
Excellent using, we have always connected and we use with maps without afraid that the connected will be stop, I recommend ubigi to my friends. Thank you.
Yafit b., 13 Aug 2026

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