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How to get an invoice for my Ubigi eSIM profile order?

When your order is completed and the payment is validated, you will automatically receive a payment ticket from us by email after your purchase. This payment ticket will show information that you may need for your records (the amount of the transaction, its date and time, the payment reference, etc.).

NB: The payment ticket will be emailed to you at the time of purchase from email address noreply@ubigi.com. If you cannot find the email, it may have been sorted to the SPAM folder, so please check it.

If you need an invoice with VAT detail, or with your name/company name and address, fill in the form here to send your invoice request to our Customer Service. Please precise in your requests those information that you want to be added.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
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Based on 32824 reviews on Trustpilot
5 stars Verified
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Love it love it
Love it love it. No problem at all.
customer, 16 Mar 2026
5 stars Verified
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It just works
It just works. Great network in Japan. Had a minor support case due to error on my part. Was resolved fast and directly. Recommendation for Japan.
customer, 16 Mar 2026
5 stars Verified
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This user has been identified as a buyer
With the exception of the scanning…
With the exception of the scanning function in order to enable activation, which was a bit problematic, everything else has performed as promised and as needed. Thank you.
Zebra, 16 Mar 2026
5 stars Verified
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Best thing helped a lot in the whole…
Best thing helped a lot in the whole trip
customer, 16 Mar 2026
5 stars Verified
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Seamless very user friendly
Seamless very user friendly
customer, 16 Mar 2026
5 stars Verified
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Ubigi in Thailand
Ubigi had my Thailand trip go as they advertise. Without any issues….perfect!
customer, 15 Mar 2026
5 stars Verified
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Its the perfect Sim for Marocco
Its the perfect Sim for Marocco, incredible 6 stars😁
Client, 15 Mar 2026
5 stars Verified
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Easy access and convenient!
Easy access and convenient!
customer, 15 Mar 2026
5 stars Verified
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Great service
Great service
Daniel Maisu, 15 Mar 2026
5 stars Verified
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Great cost benefit! Go for it!
Great cost benefit for the data and speed provided.
Otavio Silva, 15 Mar 2026
5 stars Verified
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Overall loved the coverage of the 5G…
Overall loved the coverage of the 5G network in Japan. It was spotty in some areas and my location here and there was not pinned accurately but overall I would purchase my plans from UBIGI here on out.
John Philip D, 15 Mar 2026
5 stars Verified
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Application très fluide .
Application très fluide .
DIDIER, 15 Mar 2026
4 stars Verified
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Good service
Good service, very easy to choose the right plan for your needs. Payment is also quick and easy. Everything is transparent.
Mario Ziccardi, 15 Mar 2026
4 stars Verified
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Good service for three intl trips!
Easy to use and good value for money. Signal can be spotty but it’s solid way more than it’s not. I’ve used ubigi 3 times and will continue to so long as the price is right!
courtney kindernay, 15 Mar 2026
5 stars Verified
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This user has been identified as a buyer
Super pratique
Super pratique
Chanavat Virginie, 15 Mar 2026

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