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← Back to questions
Why can’t I buy a Monthly plan when getting my Ubigi eSIM profile from the website?

You cannot purchase a Monthly plan when buying an eSIM profile with a preloaded data plan from the website because you do not yet have a Ubigi account. A Monthly plan requires a registered credit card in your Ubigi account to process the recurring monthly payments.

When purchasing your eSIM profile with a preloaded data plan, you can select a One-Off data plan listed on this page of our website.

Once you have installed your Ubigi eSIM profile and created your Ubigi account, you will be able to top up at any time with One-Off, Monthly, or Annual plans.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

Looking for something specific?

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 42295 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
Not 5G in al Japan but very consistente…
Not 5G in al Japan but very consistente service
customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great for communication while abroad
Great for communication while abroad
MIRIAM CHISEMBE, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Love this
Love this. We use this everytime we go on holiday x
Ideala, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
I was pleasantly surprised with the…
I was pleasantly surprised with the service from Ubigi eSIM, I’ve always gone with my phone provider for roaming but found them to be very expensive this time as I was travelling to Canada and USA. A friend had recommended Ubigi so thought I’d give it a go, great value and a lot cheaper than my provider. The service coverage was great and had unlimited data too!
Caroline, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Went with Ubigi after a bit of Internet…
Went with Ubigi after a bit of Internet comparison for a trip to Seoul and Ishigaki in Japan. I had no problems with the set up other than navigating some changes on my phone (in SIM Manager). The esim came online as soon as I had changed my settings in Seoul and I had no issues and good data throughout four days in South Korea including navigation maps. Ishigaki is a long way from the main Japanese islands but again no issues with connection even on local ferries. I will use Ubigi again.
Paul Jackson, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great service
Great service, easy to connect to abroad & enough data at fair price.
customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Works very good.
Works very good.
Dutch customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy access to the mobile data abroad
Easy access to the mobile data abroad
Marcin, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ibigi was so much cheaper than my home…
Ibigi was so much cheaper than my home carriers roaming service. It saved me a ton of money, especially traveling with a family of 4 who all want data access. We got each person the 10gb for 30 days plan and it was plenty for a 2 week trip. Just try to use Wi-Fi when you're in the hotel or at a restaurant, and save your mobile data for navigation, Uber, etc.
customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
So far no issue of any connection
So far no issue of any connection. Recommended for few of my friends and they really enjoyed that too. Well done UBIGI. Keep your network strong forever.
MOHAMED BASIR B SAMAT, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Quick and easy to navigate for…
Quick and easy to navigate for installation and use
Liz, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
General data availability and cost
General data availability and cost
customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great Connection!
Great Connection!
customer, 28 Jul 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. No stress during staying in Japan. Always strong signal where we went entire in Tokyo.
T-bone, 28 Jul 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Connectivity
Connection in general is good. But some fluctuation during train trip.
Luis, 28 Jul 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?