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← Back to questions
What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

Once the purchase of your eSIM profile with a preloaded data plan is validated, you will receive an email with a QR code, hold & press it or scan it to install your new eSIM profile on your device and click on the “Sign up” button in the email to create your account, your data plan will be ready to use and you can track your data plan usage in real time, receive alert notifications and top up easily.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

Looking for something specific?

Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 33557 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
Reliable
Ubigi eSim was easy to install and very reliable whilst working and holidaying in Japan.
customer, 01 Apr 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use. Sometimes having some difficulties to have a good connection.
Mang, 01 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Setting up was easy
Setting up was easy. Using it is super easy. Cost is very effective.
Lam Thai, 01 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
No issues for two weeks in Japan
No issues for two weeks in Japan (Tokyo, Osaka, Kyoto, Nagoya).
Rachel Flores, 01 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very convenient to purchase and very…
Very convenient to purchase and very good connection speed and so reliable!
customer, 01 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Had really good connection in japan…
Had really good connection in japan even in rural areas.
PokemonTrainer, 01 Apr 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Easy Setup & very good reception
Setup was pretty easy and I had very good reception everywhere in Japan, especially in comparison with others on the trip with other providers.
Marius Brandt, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent services
Excellent service, fast and easy
Christiane, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent eSim
Excellent service. So easy to download and use. We are holidaying in Morocco. Great coverage.
MRS MARIA KING, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
It was very easy to activate and I had…
It was very easy to activate and I had no problems with the service anywhere.
customer, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Great so far
Great so far. Easy to navigate settings
customer, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
First time using Ubigi in Japan for 2…
First time using Ubigi in Japan for 2 weeks . I did not have any problems. Will use it again.
customer, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Ubigi wifi is the one who helped us…
Ubigi wifi is the one who helped us survive navigating Japan.
customer, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Very easy to use
Very easy to use. Quick activation. Signals very good for most part of Japan.
customer, 31 Mar 2026
5 stars Verified
Verified review
This user has been identified as a buyer
The entire process was easy and went…
The entire process was easy and went smoothly without complications.
Rubyd, 31 Mar 2026
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How to check eSIM compatibility

Smartphones / Tablets:

Dial *#06#.
→ If an EID number appears, your device is eSIM-compatible.

Windows 10 / 11:

Press Windows+I.
Go to “Network & Internet”
→ If you see "Cellular", your PC is eSIM-compatible.

How to check carrier unlocking

iPhone / iPad:

Go to Settings > General > About.
Scroll to Carrier Lock.
→ If you see “No SIM restrictions”, your device is unlocked.

Android:

Go to Settings > Network & Internet > Mobile network.
Disable Automatic network selection.
→ If multiple networks appear, your device is unlocked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

If you choose to add a new one, the current plan will be removed. What would you like to do?