FAQ Answers to get started

Preparing my travel with Ubigi

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

What should I do with my Ubigi eSIM profile when I return from my trip?

Purchase a Ubigi eSIM profile

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

Ubigi services installation with a QR code

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?