I scanned the QR code with my device but I got an error message. What should I do?

Question

Accepted Answer

In case you get an error message when scanning the QR code to install your Ubigi eSIM profile, this may be because :
- your device is not eSIM compatible > you must use an eSIM compatible device to access Ubigi services
- your device is simlocked > contact the carrier you purchased it from to unlock it
- or you already scan your QR code more than 5 times > contact our Customer Support for further assistance.

FAQ Resolve issue when scanning a Ubigi QR code

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