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← Back to questions
I scanned the QR code with my device but I got an error message. What should I do?

In case you get an error message when scanning the QR code to install your Ubigi eSIM profile, this may be because :
– your device is not eSIM compatible > you must use an eSIM compatible device to access Ubigi services
– your device is simlocked > contact the carrier you purchased it from to unlock it
– or you already scan your QR code more than 5 times > contact our Customer Support for further assistance.

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.​

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Explore Ubigi eSIM data plans for seamless connectivity worldwide!

Install once, stay globally connected for life with a single eSIM, compatible with all eSIM-enabled devices : iOS Phone, iPad OS, Android, and Windows 10 and 11.​

Are you a company with teams on the move?

Manage your employees' LTE/5G connectivity on smartphones, tablets, laptops, and hotspots
while maintaining complete control over your costs.

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28567 reviews on Trustpilot
4 stars Verified
Verified review
This user has been identified as a buyer
Overall it has good network even in…
Overall it has good network even in remote areas like Kamikochi.
Andrew, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Seamless connectivity
Seamless connectivity - no hassle at all. I wasn't notified when my data ran out though for some reason and would have liked more options on the packages available though - e.g. a bit more data for 14 days, but it was easy enough to top-up
customer, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It was great and reliable.
It was great and reliable.
Banta, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Flawless experience
Flawless experience. Easy and just works.
Kevin Wright, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Works well
Works well. Fast and reliable data.
H Mark, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Perfect
Perfect! The best esim
customer, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Super easy to use
Super easy to use, very convenient and a lot cheaper than most other eSIM. Very glad to have found it and would highly recommend. No issues with coverage in Tokyo and Osaka.
Mary Tan, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Just easy use like at home
Just easy use like at home
customer, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Was great had some drop outs in subways…
Was great had some drop outs in subways but generally worked everywhere
Dylan Prior, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Excellent connections
Excellent, will have it again in my travel
Connie ng, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
great service.
great service.
Huy Ngo, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great eSIM at competitive price
Second time I have used Ubigi and could not be easier. Installed at home ages ago and it automatically kicks in when you arrive at your destination. Works a treat and saves you money.
Mike B, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It was so good during my trip and still…
It was so good during my trip and still working Without stop
Sarra Belgacem, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Easy
Easy connection and no complications
Chapman, Brian, 15 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Japan trip
Using Ubigi has been great during my trip to Japan! My friends used other ESIM’s and didn’t have the same use of ease as with mine with Ubigi. I’ll be using Ubigi for the rest of my travels.
Paulo Eugenio, 15 Nov 2025
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How to check if a device is ready for eSIM?
Check eSIM compatibility

Smartphones & Cellular Tablets:

Dial (*#06#). If an EID number shows, your device supports eSIM!

Laptops (Windows 10/11):

Open your flyout (bottom-right corner). If Cellular settings are visible, your laptop supports eSIM!

Check Carrier Unlock

On iOS:

Go to Settings > General > About, scroll to Carrier Lock. If it says "No SIM restrictions", your device is unlocked!

On Android:

Go to Settings > Network & Internet > Mobile Network, turn off Auto network selection. If you see multiple available networks, your device is unlocked! If only one appears, or you get an error, it may be locked.

You already have an eSIM in your cart.

Each order can only include one eSIM data plan.

Current plan: •

If you choose to add a new one, the current plan will be removed. What would you like to do?