Self Assistance - eSIM check network

At this step, turn ON “flight mode” for 5 secondes and turn it OFF. This action will refresh the network connection from your device.

Once you are connected to the network, you will see a network icon appear on the bottom line.

– If you see a network icon with 1 to full bars, go to the next step.

– If the network does not appear (or it displays a sphere) please follow instructions here to select a network manually. Once the network is displayed, go to the next step.

NB: In case you still have no network bars displayed even after the manual selection, please contact our Customer Support for further help and provide the ICCID.

Verified

easy to navigate hopefully will be just…

easy to navigate hopefully will be just as easy to use when overseas

Maureen Mitchley, 29 Jun 2026

The whole process was really smooth and…

The whole process was really smooth and in just few minutes I was connected! It never failed me while I was on the go. Totally recommend it!

Simone, 29 Jun 2026

Was a bit anxious about how it would…

Was a bit anxious about how it would work but it all was so easy and works perfectly. Would definitely recommend and use again. This trip was uk to Japan and Singapore for 30 days Thanks Ubigi xx

The Hanwells, 29 Jun 2026

Reliable 5G data provider if you are travelling to Malaysia

Plenty of data. Reliable 5G connection most of the time and locations. Reasonable pricing.

Kanesh Kumaraguru, 29 Jun 2026

Works easily and well

Don, 29 Jun 2026

Awesome

Fast connection

Gemini, 29 Jun 2026

Was up and running by the time we…

Was up and running by the time we landed in Iceland. No hiccups. When we returned to the States it automatically went back to our current phone service.

patricia, 29 Jun 2026

Worked extremely well.

Natasha, 29 Jun 2026

Connection is good

Connection is good, good price

customer, 29 Jun 2026

easy and good quality

Carmen, 29 Jun 2026

Best service ever

Best service ever! Highly recommend.

Easy

Easy to set up, easy to use. Activated as soon as we landed and worked throughout the trip.

Excellent app

Excellent app. Fast service at great prices.

customer, 28 Jun 2026

Used this service during my first trip…

Used this service during my first trip to Japan a year ago. Re-upped with them this second time around in Japan because the initial experience was wonderful. Reception for the data plan was never an issue. 10GB for a 16-day trip was enough for me. I mainly used the data plan for messaging, navigating and surfing. No social media usage whatsoever.

Luong, 28 Jun 2026

Easy to use, great customer service, and work great

Easy to use and had no issue on our tokyo and kyoto trip.The customer service is outstanding as I made a mistake of purchasing twice on the same phone.

Long Tran, 28 Jun 2026