ASSISTANCE Resolving a network issue with a Ubigi eSIM profile on Windows 10 or Windows 11 device

When you do not have a network with your Ubigi eSIM profile, follow the instructions below to select a network manually on your device:

– First ensure that the Mobile network option is activated on the “Network & Internet settings” on the flyout and deactivate the WiFi option:


If it was already activated, deactivate it for few seconds then reactivate it.

– Then, go to Settings:


– Select ‘Networks and Internet’:


– Then Select ‘Cellular’:


– Select ‘Advanced Options’:


– After that, scroll down the screen and select ‘Search for networks’:


– The network search will appear as in progress:


– Select the Ubigi network if it appears:

Note: You will see Ubigi appear or the name of our telecom partner in the country in which you are located – check the list of our telecom partners by country in order to select the correct network.

– Finally, press OK to confirm the selected network:


After few seconds, the network will be displayed and you will be able to use your Ubigi connectivity from your device.