When you do not have a network with your Ubigi eSIM profile, follow the instructions below to select a network manually on your device:
– First ensure that the Mobile network option is activated on the “Network & Internet settings” on the flyout and deactivate the WiFi option:
Windows 10:
Windows 11:
If it was already activated, deactivate it for few seconds then reactivate it.
– Then, tap on the Windows button to display the main menu and go to Settings
– Select ‘Networks and Internet’:
– Then Select ‘Cellular’ or ‘Mobile”
For Windows 10 (NB: instructions for Windows 11 at the bottom of this page):
– Select ‘Advanced Options’:
– After that, scroll down the screen and select ‘Search for networks’:
– The network search will appear as in progress:
– Select the Ubigi network if it appears:
Note: You will see Ubigi appear or the name of our telecom partner in the country in which you are located – check the list of our telecom partners by country in order to select the correct network.
– Finally, press OK to confirm the selected network:
After few seconds, the network will be displayed and you will be able to use your Ubigi connectivity from your device.
[Note: If you are using a VPN on your device, it is recommended that you disable it in case you are having trouble connecting to Ubigi services.]
For Windows 11:
– On ‘Mobile network’, put the “Automatic network selection” on OFF, then click on ‘Search for Networks’:
– After a few seconds, a list of available networks will be displayed. Select Ubigi (or the name of our telecom partner in the country you are located) and click OK:
– After that, disable the Cellular option for a few seconds and reactivate it to refresh the network attachment:
After few seconds, the network will be displayed and you will be able to use your Ubigi connectivity from your device.
Note: If you are using a VPN on your device, it is recommended that you disable it in case you are having trouble connecting to Ubigi services.
How to check eSIM compatibility
How to check carrier unlocking