Check if your eSIM profile is installed on your device.
Check eSIM profile activation
Check if your eSIM profile is activated on your device.
Apply data to eSIM profile
Ensure data is applied to your Ubigi eSIM profile.
Check APN configuration
Ensure that the APN is correctly set for your Ubigi connectivty.
Check network display
Check the network status for your Ubigi connectivity.
Final checks!
Check account creation and Internet access.
Display the networks/shortcuts page by sliding from the top right hand corner of your screen to the center.
Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device.
Once Flight mode off, you will see 1 or 2 networks appear:
The network at the top is always the eSIM/SIM card you applied data to: following previous steps, this must be your Ubigi eSIM network
NB: The other network right under it represents the other possible line in your phone (for instance: your primary line with the physical SIM card if you have inserted one in your device)
Let’s focus on the network signal at the top: If you have 1 to full signal bars displayed, go to the next step.
If all bars are greyed out, please follow these steps to select a network manually. Once signal bars are displayed, go to the next step.
NB: If no network bar is displayed yet, please contact Customer Support for further help and provide the ICCID of your eSIM profile (Settings > General > Information > ICCID, it begins with 8988…).
GET 20% OFF
⚽
FOOTBALL FEVER PLANS
Heading to the World Cup? Stay connected with our unlimited USA+Canada data plans. Use code FEVER20.
Verified review
This user has been identified as a buyer
Easy to sign up and able to use as soon…
Easy to sign up and able to use as soon as I arrived at the destination. Great service and reliable! Highly recommend for Japan.
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
This esim worked great and I had no…
This esim worked great and I had no problems with connection or service, made traveling abroad much easier!
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Instant and uninterrupted connection upon landing.
Instant connection upon landing to Tokyo Haneda Airport. Uninterrupted and strong signal all throughout Tokyo at a very affordable price. HIGHLY RECOMMENDED! 👍😊👍
Judy, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
FIVE +++ STARS...
FIVE +++ STARS.... this eSIM was a life-saver when my TMobile phone did not work AT ALL in Japan. Very easy and quick to install (and my tech skills are below zero). Right away after installing, my phone worked perfectly...Simple and VERY effective. I will use this company again , without a doubt, on my next visit. Thank You. HIGHLY RECOMMENDED++++
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Great coverage around Italy
Great coverage around Italy, good 5g signal
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Fast and reliable!!
Fast and reliable!!
KGal, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
It is easy and conveniate to use
It is easy and conveniate to use. Good service coverage.
Serkan Ayvaz, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Top eSIM
Top eSIM I used so far
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Great coverage, easy to purchase
Easy purchase. Coverage was great throughout our 2-week vacation in Japan. I highly recommend Ubigi and will use them again with hesitation for future trips.
Mike, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
It was more difficult than i would…
It was more difficult than i would expect to get started but then works great most of time. When I use with my Express VPN connection, Ubigi sometimes drops out. It works fine and then suddenly I get no more messages or calls, and find that I must reboot my Iphone to collect lost communications. A bit annoying but works so well most of time....
Paul Stauffer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Lovely
Lovely, I bought edim for my wife, activated on arrival, seamless experience , thank you
Anatoliy, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Easy to install and signal very good…
Easy to install and signal very good used in Denmark and Sweden.
Donna D., 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Easy to use
Easy to use, simple to set up, great prices
customer, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Used in Scotland for a week
Used in Scotland for a week. Very good. Will use again.
A Canadian, 12 Jul 2026
Verified
Verified review
This user has been identified as a buyer
Connected no problem
Connected no problem. My only issue is that the data used shown seems to be accumulative. As I'm travelling in different zones I'd rather just see what I've used in each one.
Les Stanley, 12 Jul 2026
Thank you
Your message has been sent. We’ll get back to you shortly.
Thank you
We have taken into account your subscription to the newsletter
How to check eSIM compatibility
Smartphones / Tablets:
Dial *#06#. → If an EID number appears, your device is eSIM-compatible.
Windows 10 / 11:
Press Windows+I. Go to “Network & Internet” → If you see "Cellular", your PC is eSIM-compatible.
How to check carrier unlocking
iPhone / iPad:
Go to Settings > General > About. Scroll to Carrier Lock. → If you see “No SIM restrictions”, your device is unlocked.
Android:
Go to Settings > Network & Internet > Mobile network. Disable Automatic network selection. → If multiple networks appear, your device is unlocked.
You already have an eSIM in your cart.
Each order can only include one eSIM data plan.
If you choose to add a new one, the current plan will be removed. What would you like to do?
How to check eSIM compatibility
How to check carrier unlocking