Display the networks/shortcuts page by sliding from the top right hand corner of your screen to the center.
Turn ON “flight mode” for 5 seconds and turn it OFF. This action will refresh the network connection from your device.
Once Flight mode off, you will see 1 or 2 networks appear:
The network at the top is always the eSIM/SIM card you applied data to: following previous steps, this must be your Ubigi eSIM network
NB: The other network right under it represents the other possible line in your phone (for instance: your primary line with the physical SIM card if you have inserted one in your device)
Let’s focus on the network signal at the top:
If you have 1 to full signal bars displayed, go to the next step.
If all bars are greyed out, please follow these steps to select a network manually. Once signal bars are displayed, go to the next step.
NB: If no network bar is displayed yet, please contact Customer Support for further help and provide the ICCID of your eSIM profile (Settings > General > Information > ICCID, it begins with 8988…).
How to check eSIM compatibility
How to check carrier unlocking