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Do I need Wi-Fi to purchase a Ubigi data plan?

The Ubigi Selfcare and the Ubigi website are always accessible free of charge from your Ubigi’s connectivity, even when you have run out of credit. You can top up and check your balance at any time without looking for an additional Wi-Fi access.

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Other frequently asked questions:

Why is my Ubigi connection not working?

Will data latency be impacted by the IP location feature?

For which countries is the IP location feature available?

In which countries is the IP location feature supported?

IP location feature: Do I need to install an additional app to benefit from this feature?

Is the IP location feature free?

IP location feature: which devices are supported?

What is the difference between a Country of Residence IP address and a Regional IP address?

I am stuck on the "FINAL STEP" page, and the message "Waiting for Ubigi cellular connectivity" has been displayed for several minutes. How can I resolve this?

I restored my data on my (new) iPhone, but my eSIM profile does not work. What to do?

I am about to travel. How do I manage my Ubigi eSIM profile on my device ?

Resolve an issue with Ubigi eSIM profile on Android device

Resolve an issue with Ubigi eSIM profile on iPhone

iMessage does not work with my Ubigi eSIM profile. What to do ?

How do I know if my Ubigi eSIM profile is activated on my iPhone/iPad?

How to get and install a Ubigi eSIM profile on iPhone?

How to get and install a Ubigi eSIM profile on an Android device?

How to get and install a Ubigi eSIM profile on iPad?

How to get and install a new Ubigi eSIM profile on my Windows 10 or Windows 11 laptop or tablet?

How do I activate my Ubigi services with my Windows 10 or Windows 11 device equipped with a Ubigi physical SIM card?

How do I activate my Ubigi services with my Windows 10 or Windows 11 laptop or tablet equipped with a Ubigi eSIM?

How can I buy a data plan from the Ubigi application on iPhone or iPad?

How can I check if my Ubigi eSIM profile is installed on my iPad?

How do I know if my Ubigi eSIM profile is activated and ready to use on my Android device?

How can I check if my Ubigi eSIM profile is installed on my iPhone?

My Ubigi eSIM profile is installed and active on my iPhone/iPad but I don't have any network displayed, what can I do?

My eSIM Ubigi profile is installed and active on my iPhone/iPad, the network is displayed but I don't have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my iPhone/iPad but I can't access the internet, what can I do?

How do I know if my Ubigi profile is installed on my Android device?

My Ubigi eSIM profile is installed and active on my Android device but I don’t have any network displayed, what can I do?

I can not connect with my Ubigi eSIM

My Ubigi eSIM profile is installed and active on my Android device, the network is displayed but I don’t have access to the Internet, what should I do?

Mobile data is applied to the Ubigi eSIM profile on my Android device, but impossible to access the internet, what can I do?

Can I make phone calls with Ubigi eSIM data plans?

How do I know if my Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device?

How do I check the APN configuration of my Ubigi eSIM on Windows 10 or Windows 11?

Which mobile devices support Ubigi eSIM?

My Ubigi eSIM profile is activated on my Windows 10 or Windows 11 device but I do not have a network, what should I do?

What is a one-off and a recurring Ubigi data plans?

How to use Ubigi with a dual SIM device?

How to use tethering with an iPhone/iPad to share the Ubigi connectivity?

How to use tethering with a Windows 10 or Windows 11 device to share the Ubigi connectivity?

How to use tethering with an Android device to share the Ubigi connectivity?

I did not use my Ubigi data plan, can I get a refund?

My device does not show "Ubigi" as carrier name, is it normal?

How can I find the ICCID of my Ubigi eSIM?

How to set the APN for Ubigi eSIM?

The Ubigi antenna pictogram is not displayed in Japan, why?

How to reset my password for my Ubigi eSIM account?

How can I create my Ubigi account on iPad?

How can I create my Ubigi account on an Android device?

How can I create my Ubigi account on a Windows 10 or Windows 11 device?

How can I create my Ubigi account on iPhone?

How can I change my Ubigi password?

How can I check the remaining balance of my Ubigi eSIM?

How to delete my Ubigi account?

How can I buy a data plan from the Ubigi application on an Android device?

How can I buy a data plan from the Ubigi application by using a Windows 10 or Windows 11 device?

I paid for a Ubigi data plan but it does not appear in my account, what should I do?

I purchased the wrong data plan and did not use it, how can I change it?

How to get an invoice for my Ubigi data plan purchase?

I do not get the “eSIM – Mobile Data in my device” button on my iPad to install my Ubigi profile. Why and what should I do?

How to reinstall the Ubigi eSIM profile I deleted on my Windows 10 or Windows 11 device?

I have a new Android device. How can I reinstall my Ubigi eSIM profile on it?

Does my Ubigi eSIM profile have a validity period and will expire one day?

I have a new Windows10 device. How can I reinstall my Ubigi eSIM profile on it?

How can I enable my Ubigi eSIM on my iPhone when I want to use it again?

I lost my device. How can I block my Ubigi eSIM account?

How can I disable my Ubigi eSIM on my iPhone when I travel or when I do not use it?

I have multiple  Ubigi eSIM profiles. Can I manage them all under one Ubigi account?

How can I enable my Ubigi eSIM profile on my iPad when I want to use it again?

How can I disable my Ubigi eSIM profile on my iPad when I travel or when I do not use it?

How can I disable my Ubigi eSIM on my Android device when I travel or when I do not use it?

How can I enable my Ubigi eSIM on my Android device when I want to use it again?

How to delete a Ubigi eSIM profile on iPhone/iPad?

How to delete a Ubigi eSIM profile on an Android device?

How to delete a Ubigi eSIM profile on a Windows 10 or Windows 11 device ?

How can I find PIN, PIN2 or PUK codes for my Ubigi eSIM?

Ubigi connection is not working. Should I disable any active DNS or VPN on my device?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 28424 reviews on Trustpilot
5 stars Verified
Verified review
This user has been identified as a buyer
So easy to use.
So easy to use.
SA, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
The service was available at all times
The service was available at all times, regardless of where I was in Nigeria, being Blind this was invaluable
Adedayo Adenowo, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It works very well in Switzerland
It works very well in Switzerland
Franck, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Smooth overall experience
Easy to purchase, easy to know what you’re purchasing, easy to set up before arriving to the destination so you just connect to the destination’s network. Competitive pricing in comparison with other providers of eSIMs, in both country-specific as well as Regional coverage.
Anna, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
So easy to use
So easy to use. Download the app and then select country and amount of data you want. We have used Ubigi all over the world with no problem
Roslynn, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Works very nice in China with no…
Works very nice in China with no interruption in 5G. Hotspot works very nice too
bashir kapiteni, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
All good the service
All good the service
Carolina G, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
No Issues
Downloaded the eSim a couple of weeks before my trip and everything worked almost flawlessly upon arrival. It it sometimes switch networks causing whatever I was looking at to force reload.
Bobette, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Extremely Convenient
Extremely convenient, no nonsense UI. Reasonable prices; Detects your eSIM location without a hitch. Simple billing. Just make sure you secure your plan BEFORE you reach your intended destination.
A New Yorker, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Great service
Great service
customer, 12 Nov 2025
4 stars Verified
Verified review
This user has been identified as a buyer
Good coverage
Good coverage
K P, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
It’s was my first to try ESIM
It’s was my first to try ESIM, in my opinion it’s was good easy to connect .
Paolo , 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Good connection in Tokyo
Good connection in Tokyo
customer, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
Japan Trip
Bought an eSIM for Japan. Setup was straight forward and when turned on in Japan it connected and worked well for the duration of our touring.
customer, 12 Nov 2025
5 stars Verified
Verified review
This user has been identified as a buyer
FAST AND RELIABLE INTERNET
For 1 week im using ubigi esim with unlimited data the connection is fast
customer, 12 Nov 2025

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