Self Assistance - eSIM installation - Mobile Devices

Self Assistance - eSIM installation - Mobile Devices

First, check if the Ubigi eSIM profile is installed on your device.

Go to: SETTINGS > CONNECTIONS > SIM card manager > under eSIMs: You’ll see there the installed eSIM profile appear (if you renamed your eSIM profile, you’ll see the name apppear instead of eSIM 1, eSIM 2, etc.).

If your eSIM profile is already installed, go to the next step.

In case you do not have an eSIM profile installed, open the Ubigi app on your device:

create account

“MOBILE DATA IN MY DEVICE”
Click on it and follow the instructions to complete the installation.
Once the profile is installed, go to the next step.

create account

“CREATE MY UBIGI ACCOUNT”
Please contact our Customer Service and provide the EID of your device (you’ll find it in Settings > General > Information > EID) in order to resolve the issue.