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How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?
Once you have completed the purchase of your eSIM profile with a preloaded data plan on our website, you will receive :
a payment receipt by email
a Ubigi confirmation email with a QR code to install your eSIM profile
NB: in case you did not receive these emails on your email inbox, please make sure:
– to check your SPAM folder
– check if you entered your email address correctly during the online order process
make sure you are using an Internet connection that allows your emails to be downloaded (i.e a Wi-Fi connection)
In case you need further assistance, do not hesitate to contact our Customer Support.
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