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Do I need a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

Yes, you will need an active internet connection—either via Wi-Fi or a cellular data network—before installing your Ubigi eSIM profile.

This connection is required when you scan the QR code provided by Ubigi and click the “Sign Up” button in the email you received. The connection allows your device to download and activate the eSIM profile properly.

We recommend using a stable Wi-Fi network if possible, as this can speed up the installation process and help avoid potential interruptions during the download. Once the eSIM is installed, you will be able to use your Ubigi data plan according to the plan’s coverage and validity.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
Trustpilot stars
Based on 48378 reviews on Trustpilot
5 stars Verified
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No complaints so far
No complaints so far, it works as advertised, I haven't had any issues at all with service and speed
Ed, 12 Oct 2026
5 stars Verified
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sim worked well even in a remote…
sim worked well even in a remote location. Easy to install.
customer, 12 Oct 2026
5 stars Verified
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This user has been identified as a buyer
Excellent connections everywhere.
Excellent connections everywhere.
Alex Zatulovsky, 12 Oct 2026
4 stars Verified
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Quite good and stable
Quite good and stable. Some slow connection on LaDigue and west of Praslin.
Dejan Hergan, 12 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Turkey, Cappadokia to Izmir
I visited Turkey on October 2026. All the way from Cappadokia to Izmir, the data rates were very good for downloading videos. Even in case where 5G was not available, the download speed was fine. I am very happy overall.
Ilias, 12 Oct 2026
5 stars Verified
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Very easy to use and connection/speed…
Very easy to use and connection/speed was great
Thomas Williams, 12 Oct 2026
5 stars Verified
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This user has been identified as a buyer
Morocco- excellent coverage
In Morocco, signal very good, easy to use app and can see how much data you are using, would highly recommend
Paul from England, 12 Oct 2026
5 stars Verified
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Japan
Japan, everything was great.
Isabelle Bégin, 12 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Absolutely worked as I hoped with no…
Absolutely worked as I hoped with no issues what so ever.
customer, 12 Oct 2026
5 stars Verified
Verified review
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Perfect eSIM during we are in Zurich
Perfect eSIM during we are in Zurich, Vienna and Stockholm. Very high recommendation 😊😊
Widyaningrum, 12 Oct 2026
5 stars Verified
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Great reliable connection
Great reliable connection
customer, 12 Oct 2026
5 stars Verified
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This user has been identified as a buyer
Good service
Good service
Dayanithy Uthayakumar, 12 Oct 2026
5 stars Verified
Verified review
This user has been identified as a buyer
Flawless connection upon arrival in…
Flawless connection upon arrival in Japan, and continued fast connection speed.
customerJMM, 12 Oct 2026
5 stars Verified
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Made easy
Made easy. Fantastic reception
Harbi Bansi, 12 Oct 2026
4 stars Verified
Verified review
This user has been identified as a buyer
Setup is simple and easy
Setup is simple and easy. Some spots had spotty service.
customer, 12 Oct 2026
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