Self Assistance - eSIM check network

First, turn ON “flight mode” for 5 secondes and turn it OFF. This action will refresh the network connection from your device.

NB: to access flight mode button, display the shortcuts page by sliding from the top of your screen to the bottom.

Once flight mode off, you will normally see 1 or 2 networks appear:

The network with the 4G/5G at the front is always the eSIM/SIM card you applied data to:
If you followed carefully all previous instructions, this network should be your Ubigi eSIM network.

NB: to access flight mode button, display the shortcuts page by sliding from the top of your screen to the bottom.

Let’s focus on the network signal with the 4G/5G icon at the front which represents your Ubigi eSIM/Ubigi cellular connectivity:

– If you have between 1 to full signal bars, it means that you are connected to the network. That’s great! You can now go to the next step.

– If all signal bars are greyed out, please follow these instructions to select a network manually. Once you have 1 to full signal bars displayed, you can go to the next step.

NB: In case you still have no network bars displayed even after the manual selection, please contact our Customer Support for further help and provide the ICCID of your eSIM profile.