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I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

When purchasing an eSIM profile with a preloaded data plan on the Ubigi website, you can choose the currency in which you want to pay (Euro, US-dollar, Japanese Yen).

However, when you create your Ubigi account, the currency is applied automatically and it depends on the country of residence you have selected:

– If you selected a country of the EURO zone, the currency EURO (€) will be applied to all your purchases from your Ubigi account
– If you selected Japan, the currency JPY (Japanese Yen – ¥ ) will be applied to all your purchases from your Ubigi account
– If you selected another country beside Japan and countries of the EURO zone, the US-dollar ($) will be applied

If you selected the currency US-dollar for your first Ubigi purchase, but then created your Ubigi account with for instance France as country of residence, the currency EURO (€) will be applied for your future purchases on your Ubigi account.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I am about to travel. How do I manage my eSIM profile on my device before I travel?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Overall a great experience
Overall a great experience. At times I had some difficulties surfing the web even though my iPhone showed 5G ( this happened both in France and in Italy). However it worked well most of the times an I am satisfied with the service provided.
Fritz, 26 Jul 2026
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The connection was amazing anywhere we…
The connection was amazing anywhere we went.
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Great experience 9/10
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Havaya, 26 Jul 2026
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Super easy and affordable! Already used them for multiple vacations
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Great service and user experience…
Great service and user experience everywhere I travel.
Miki, 26 Jul 2026
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Great
Great, I had stable internet in Turkey, France and Poland :)
customer, 26 Jul 2026
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The service was great never had a…
The service was great never had a problem
customer, 26 Jul 2026
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The e-SIM works perfectly
The e-SIM works perfectly, great service!!!!
Annalisa, 26 Jul 2026
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Very convenient and cheap!
Very convenient
Tong Tran, 26 Jul 2026
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Easy to install
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Martin, 26 Jul 2026
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Easy to get “up and running “.
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customer, 26 Jul 2026
4 stars Verified
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Reliable though I know that the…
Reliable though I know that the internet in the Philippines is slow but with the eSIM Ubigi it’s quiet handy for us to contact our love ones thru online
anna farida arquillano, 26 Jul 2026
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All great
All great, thanks.
customer, 26 Jul 2026
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Had problems connecting
Had problems connecting, but troubleshooting on the website was perfect and it worked afterwards.
Marjolein, 26 Jul 2026

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