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I am about to travel. How should I manage my eSIM profile before departure?

We recommend purchasing your Ubigi data plan the day before or a few hours prior to your departure to ensure you have internet access as soon as you arrive at your destination.

Note: If you purchased a preloaded eSIM ubigi.com, we advise you to install it the day before or a few hours before departure, while you still have an active internet connection (e.g., Wi-Fi or your local SIM card’s data connection).

If you are traveling by plane
Just before activating airplane mode on your device, please follow these steps:
– Install your Ubigi eSIM.
– Turn off data roaming on your primary line.
– Activate airplane mode.
When you arrive at your destination, disable airplane mode and make sure your Ubigi line is selected for cellular data.

If you are crossing a land border
Before entering your destination country, follow the same steps described above to ensure quick and easy access to your Ubigi connectivity.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

Great Trustpilot stars Trustpilot
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Based on 32604 reviews on Trustpilot
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first time user
This was my first time using Ubigi and it worked great. I was able to use my apps and make/receive calls with no issues. I highly recommend and will use again on my next trip.
A. Quinones, 11 Mar 2026
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Works great in both Japan & South Korea
Works great in both Japan & South Korea
customer, 11 Mar 2026
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Very cool ubegi
Very cool services
Tru , 11 Mar 2026
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This is my second time using this
This is my second time using this. It's always been Great.
customer, 11 Mar 2026
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Good service
Good service
JunL, 11 Mar 2026
4 stars Verified
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eSIM Service
The eSIM seemed to work for the most part. There were areas I did not have service. When I got back I was charged for the service again for another 30 days. I deleted the account per the Ubigi instructions and then had a time trying to get it credited back as apparently when you delete the account it literally wipes it from their system. It was eventually fixed.
MICHELLE K, 11 Mar 2026
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Easy access
Easy access, great coverage, works effortless and very smooth
Arnold, 11 Mar 2026
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Very easy to set up and worked…
Very easy to set up and worked flawlessly, even on the train in Hokkaido.
Javier Carrasco Melo, 11 Mar 2026
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I am really glad to have this app.
I am really glad to have this app.
G. C., 11 Mar 2026
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Ubigi eSIM in Japan
Worked really great. As soon as we landed, I immediately turned it on and got connected. The speeds were decent, consumption was accurate and fair, and overall service was good too. Only a few weak spots but overall was able to stay connected for the entirety of the trip.
customer, 11 Mar 2026
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I have no problem in internet while…
I have no problem in internet while stay in Bay Area in California. Everything works fine
Nafees Ahamed, 11 Mar 2026
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All ok
0 problems and good speed all the time
customer, 11 Mar 2026
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Everything ok.
Everything ok.
Susi Yasmin Fischer, 11 Mar 2026
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Worked perfectly in Costa Rica
Worked perfectly in Costa Rica. Best price.
KIM PAGLIALUNGA, 11 Mar 2026
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It works
It works. The extra 2 letters required by this review actually ruined my review.
customer, 11 Mar 2026

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