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I am about to travel. How do I manage my eSIM profile on my device before I travel ?

We advise you to purchase your Ubigi data plan the day before or a few hours before your departure to ensure that you have an Internet connection available immediately upon your arrival at your destination.
NB: if you have purchased a preloaded eSIM on ubigi.com, we advise you to install it the day before or a few hours before your departure as long as you have an Internet connection (e.g. Wifi, connectivity of your local SIM card).

If you are traveling by plane, we advise you to do the following two steps just before activating airplane mode on your device:
1/ Install your Ubigi eSIM
2/ Switch off data roaming of your primary line
3/ Activate airplane mode
When you arrive at your destination, make sure you switch on your Ubigi line for cellular data.

– When crossing a border to arrive in your destination country, we advise you to carry out the same two operations described above in order to be able to access Ubigi connectivity quickly and easily.

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Other frequently asked questions:

How do I install my Ubigi eSIM profile on iPhone with the QR code diplayed on my screen?

Why is my promo code invalid?

Do I need to install one eSIM profile per country?

How to prepare my travel with Ubigi?

How to purchase a Ubigi eSIM profile?

How do I know that the payment of my eSIM profile with a preloaded data plan has been validated?

Do I get a confirmation email for my Ubigi eSIM profile order?

I scanned the QR code with my device but I got an error message. What should I do?

Do I need to be connected to a Wi-Fi or cellular connection to install my Ubigi eSIM profile?

How long is my Ubigi preloaded data plan valid if I do not scan the QR code I received ?

How to install my Ubigi eSIM profile on my device once I received the email with the QR code?

When will the validity period of the data plan included in my Ubigi eSIM profile order begin?

I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

I bought a Ubigi eSIM profile but my phone is simlocked and I can't install the eSIM profile. What should I do?

Can I use a referral promo code to purchase an eSIM profile on Ubigi website ?

Which payment methods are available when purchasing a Ubigi eSIM profile from the website ?

Which currencies are available when purchasing a Ubigi eSIM profile with a preloaded data plan ?

How to get an invoice for my Ubigi eSIM profile order?

Can I use a promo code to purchase a Ubigi eSIM profile on the website ?

I have multiple data plans at the same time on my Ubigi account. In what order will they be deducted?

What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

I bought my eSIM profile with a preloaded data plan in US-dollars ($) from the website, but the currency is now different in my Ubigi account, why?

Why can't I buy a Monthly plan to get my Ubigi eSIM profile from the website ?

How many Ubigi eSIM profiles can I buy at the same time?

Which preloaded data plans are available to get my Ubigi eSIM profile from the website?

I bought a Ubigi eSIM profile but I lost my phone. What should I do with the eSIM profile?

I have multiple data plans on my Ubigi account. How do I switch from one plan to another when I change countries?

What should I do with my Ubigi eSIM profile when I return from my trip?

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Working well wherever I go
Working well wherever I go. Economical options for users who require quick chat. Would be an excellent option if they can find a way to make regular phone calls.
customer, 08 Nov 2025
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Worked great for what I needed it for
Worked great for what I needed it for
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Good for saint martin island (french side)
I used it in saint martin island, worked very well on yhe French part of the island but did not worked on the Dutch part. I got an error saying that i do not have no data remaining on my telcell provider.
Jamer, 08 Nov 2025
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All good we found it very easy
All good we found it very easy
Gordon, 08 Nov 2025
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I have used Airalo and Ubigi on this…
I have used Airalo and Ubigi on this trip to the Philippines and Ubigi is better value for the same level of access.
Andy, 08 Nov 2025
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Simple installation and robust service
Last summer I installed an eSIM from Vodafone. The installation process was long and complicated including scanning QR codes, etc…. But Ubigi made it super simple by providing an app that adjusts almost ALL the setting (except for having to manually switch the data roaming toggle). The service has been perfect so far (Singapore and Thailand).
Jean-Marie White, 08 Nov 2025
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Easy to use
Easy to use, great connection
Beverly, 07 Nov 2025
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Great customer service and service…
Great customer service and service started at destination.
customer, 07 Nov 2025
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Works amazing really benefited from…
Works amazing really benefited from this service I will surely recommend this to anyone that plans to visit Japan
customer, 07 Nov 2025
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Fantastic internet speed and coverage.
Fantastic internet speed and coverage.
Lloveras, Ramon, 07 Nov 2025
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Excellent Network Coverage
I’ve used ubigi e-sims several times through my travels in east asian countries and the service has always been excellent. Never encountered connectivity issues and the speed was also satisfactory.
jerbugz, 07 Nov 2025
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Excellent coverage in Japan
V easy to deal with, good on price. Coverage across Japan was amazing.
Sandy Singh, 07 Nov 2025
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Landed in Athens
Landed in Athens, Greece. eSIM activated immediately. Good connectivity. Moved on to Cyprus and also connected immediately. Very good speed- better than my hotel wifi I have the Europe 30 day eSim
THOMAS, 07 Nov 2025
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Net coverage is continuous without…
Net coverage is continuous without hurdle and best speed
Arit Parkash, 07 Nov 2025
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Ubigi e-sim for Japan... recommended.
Had no problems at all with connecting to the Internet. I hadn't left the plane yet when the e-sim kicked in and I was connected! Have used it fairly constantly using Google Maps and had no problems whatsoever. Would highly recommend this e-sim.
Eric Jones, 07 Nov 2025

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