I bought a Ubigi eSIM profile but did not receive the email with the QR code. What should I do?

Question

Accepted Answer

If you did not receive the email with your QR code, please:

– Check your SPAM or Junk folder.
– Make sure your payment was successfully processed (you should have received a payment confirmation email).
– Verify that you entered your email address correctly when placing your order.
– Ensure you are using an internet connection that allows emails to be downloaded (for example, a stable Wi-Fi connection).

For further assistance, please do not hesitate to contact our Customer Support team.

FAQ email with QR code not received

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